google.com, pub-8228024607803045, DIRECT, f08c47fec0942fa0
top of page

Internship – Customer Care Jobs – LifeLink Medical Group

About the Organization

Lifelink Medical Group is a private health service provider that includes Lifelink Hospital, Lifelink Medical Centre and Lifelink Pharmacy, focused on providing quality health services in Uganda

Job Description

LifeLink Medical Group is a private medical establishment, initially founded as Lifelink Medical Centre in 2008 with a goal of bringing superior but affordable medical services, closer to the people. Currently running a hospital in Namugongo, and an urban clinic in Ntinda. LifeLink offers both general and specialist health services in a sparkly, friendly and well-supervised environment.
Job Summary: LifeLink Medical Group has opened up opportunity for internship training for individuals who wish to gain practical experience and enhance their skills in; accounts, customer care, IT, front desk, human resources, internal audit and insurance billing

Enroll for QuickBooks Accounting Online Certificate Course

Duties and Responsibilities

Customer Interaction Support

  • Assist in handling incoming customer calls, emails, and inquiries.

  • Provide information about products and services under supervision.

  • Help in resolving basic customer issues and escalating complex ones to senior staff.


Administrative Tasks

  • Perform data entry and update customer information in CRM systems.

  • Assist in managing customer records and documentation.

  • Help with filing and organizing customer care documents.


Issue Resolution

  • Support the team in resolving customer complaints and issues.

  • Follow up with customers to ensure their issues are resolved satisfactorily.

  • Document customer interactions and resolutions accurately.


Customer Feedback Management

  • Assist in collecting and analyzing customer feedback.

  • Help in identifying common customer issues and suggesting improvements.


Team Collaboration

  • Work closely with other departments to understand customer needs and service processes.

  • Participate in team meetings and training sessions.

Enroll for QuickBooks Accounting Online Certificate Course

Qualification, Experiences and Competencies

  • Currently pursuing a degree in business administration, communications, marketing, or a related field.

  • Basic understanding of customer service principles and practices.


Skills and Competencies

  • Communication Skills: Strong verbal and written communication skills.

  • Interpersonal Skills: Ability to interact positively with customers and team members.

  • Technical Proficiency: Familiarity with MS Office (Word, Excel, PowerPoint) and basic computer skills.

  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

  • Problem-Solving Skills: Basic ability to troubleshoot and resolve issues.


Personal Attributes

  • Empathy and Patience: Ability to empathize with customers and handle stressful situations calmly.

  • Adaptability: Willingness to learn and adapt to new situations and tasks.

  • Professionalism: Maintaining a professional demeanor at all times.


Experience

  • Previous experience in customer service or a related field is beneficial but not mandatory.

  • Voluntary or part-time work experience in any customer-facing role can be advantageous.


Availability

  • Willingness to commit to the internship duration, which can vary from a few months to a year.

  • Flexibility to work various shifts if required.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
All interested and qualified candidates should send a cover letter, updated CV and academic documents to jobs@lifelinkug.com

Enroll for CPA Uganda Course
Related Job Postings
Glovo uganda
Graduate Program job at Glovo Africa
brief case.png
27 Aug 2024
China Forestry International Development Co., I
Graduate Management Trainees job at China Forestry International Development Company
brief case.png
31 Aug 2024
Bank of Africa Uganda Limited
Graduate Trainee Sales Executive Job Opportunities – Bank of Africa Uganda Limited
brief case.png
9 Aug 2024
UAP Old Mutual Life Assurance
Internship Jobs – UAP Old Mutual,
brief case.png
16 Aug 2024
MultiChoice Uganda
Graduate Programme at Multichoice Uganda
brief case.png
9 Aug 2024
Enroll for CPA Uganda Course
Share this Job:
0
bottom of page