2 Customer Service Advisors – Call Centre job at Finance Trust Bank
About the Organization
Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11 November 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 35 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Description
Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
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Duties and Responsibilities
Answer calls professionally
Respond to customer inquiries
Follow up complaints till resolution
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information into the system.
Identify and escalate priority issues
Route calls to appropriate resource.
Follow up customer calls where necessary.
Produce and complete call logs.
Engage in rigorous customer onboarding processes.
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Qualification, Experiences and Competencies
A minimum diploma from a recognized institution
A university degree is an added advantage
Past experience in call, Centre work environment is a requirement.
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Proficient in relevant computer applications
Social media management training an added advantage
Fluency in both spoken and written English is a MUST
Fluency in more languages is an added advantage
Excellent communication and interpersonal skills
Excellent social media management skills is a MUST
Problem analysis and problem-solving skills
Good time management and consciousness
Good organizational skills
Good listening skills
Professional and Smart in appearance
Ability to work under pressure and with little supervision
The position carries an attractive salary and benefits package.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug. as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Closing date for submission of the applications is 31st July, 2024. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.
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