Driving Profitable growth for Raxio Data center is expected to;

• Be the primary point of contact and build long-term relationships with customers.

• Achieve new business monthly and annual against set sales targets.

• Achieve assigned account objectives for each client.

• Manage assigned accounts portfolio.

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.

• Suggest solutions and innovative ideas to meet client needs.

• Create, cross sell and up sell opportunities.

• Attending industry-specific events within customer domain.

• Recommend ways to exploit new opportunities to grow the business further.

• Incentivized to find new business opportunities to increase Incremental Monthly recurring revenues.

• Be Focused on acquiring new customers to ensure revenue growth. Incentivized to increase the clients’ wallet share and need to maintain existing billing and increase new billing.

Ensure a culture of Operational excellence by;

• Providing account plans, daily activity reports, and any other reports as requested by the sales Manager.

• Focusing on providing exceptional Customer Experience

• Ensuring all customer queries are attended to and resolved within agreed SLA’s.

• Communicating with major clients on a regular basis and responding to specific queries.

• Ensuring that customer specifications are met, and that the customer is satisfied with the end service and/or product.

• Working consistently according to standard operating procedures.

• Seeking feedback from clients/ stakeholders and continuously seeking ways of improving quality and customer service standards.

• Handle complaints and problems in a timely and effective manner

• Act as the liaison between clients and internal teams

Identify and approach new potential strategic clients.

• Negotiate mutually profitable business plans with clients.

• Set up meetings with new and existing clients through personal visits, telephone calls and e-mail correspondence.

• Attend and contribute at sales meetings.

• Attend sales training sessions to be able to answer product related questions from clients.

Be a central point of information for business relationship related matters by;

• Delivering exceptional client service.

• Planning projects and activities systematically in line with business priorities

• Maintaining up to date knowledge of competitor activity, products and services.

• Ensure that forecast and pipeline data is captured in the system with no more than a 15% variance of forecast versus actual.

• Keeping the CRM system data pristine for assigned accounts, including but not limited to their monthly MRR, existing services, pending opportunities, and account status for each client.

• Identify and report client pain points and provide a monthly period report on the same.

• Give a monthly report on the client account related to any lost/churned services or clients.

• Liaise with client service delivery team to ensure best quality of service.

• Manage client communiqué and updates on changes in services and new offerings.

• Ensure that all company protocols in the sales process and communication is followed.

• Co-ordinate the issuing of client refunds – credit notes where applicable

• Escalate and highlight client issues to Senior Management when needed.

• Implement and managing client loyalty programs.

• Give product and service presentations to external and internal clients.

• Client visits – meeting key decision makers, studying and understanding their requirements to offer useful solutions.

• Any other duty that may be assigned from time to time.