Technical Support:

• Help Desk Assistance: Providing first-level support for IT-related issues, including troubleshooting hardware and software problems.

• User Assistance: Assisting users with setting up and using IT equipment and software applications.

• Remote Support: Offering remote support for offsite employees or for issues that can be resolved without physical presence.

System Maintenance:

• Regular Updates: Ensuring that operating systems, applications, and security software are up to date.

• System Monitoring: Monitoring system performance and network activity to identify and resolve issues proactively.

• Backup Management: Performing regular data backups and ensuring data integrity and availability.

Network Management:

• Network Support: Assisting in the setup, maintenance, and troubleshooting of the organization's network infrastructure, including LAN, WAN, and VPN.

• Connectivity Issues: Resolving network connectivity issues and ensuring stable and secure network access for all users.

Hardware Management:

• Equipment Installation: Setting up and configuring new IT equipment such as computers, printers, and network devices.

• Hardware Maintenance: Performing regular maintenance on IT hardware to ensure optimal performance and longevity.

• Inventory Management: Keeping an inventory of IT equipment and managing asset records.

Security and Compliance:

• Security Protocols: Implementing and enforcing IT security protocols to protect the organization's data and systems.

• Threat Monitoring: Monitoring for security threats and responding to incidents, including malware, phishing, and unauthorized access.

• Compliance: Assisting in ensuring compliance with relevant IT policies, standards, and regulations.

Software Management:

• Installation and Configuration: Installing and configuring software applications as required by the organization.

• License Management: Managing software licenses and ensuring compliance with licensing agreements.

• User Training: Providing training and guidance to users on software applications and IT best practices.

Documentation and Reporting:

• Technical Documentation: Maintaining detailed documentation of IT systems, configurations, and procedures.

• Incident Reporting: Recording and reporting IT incidents and resolutions in a ticketing system or log.

• Performance Reports: Assisting in the preparation of reports on system performance, security incidents, and IT projects.

Project Support:

• IT Projects: Assisting in the planning and execution of IT projects, including system upgrades, migrations, and new implementations.

• Collaboration: Working with other IT staff and departments to support project initiatives and achieve organizational goals.