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Assistant IT Officer job at Office Of The Prime Minister

About the Organization

Job Description

An Assistant IT Officer plays a vital role in supporting the IT department's operations, ensuring that all technological systems and infrastructure function effectively. This role involves a mix of technical support, system maintenance, and user assistance.

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Duties and Responsibilities

Technical Support:

  • Help Desk Assistance: Providing first-level support for IT-related issues, including troubleshooting hardware and software problems.

  • User Assistance: Assisting users with setting up and using IT equipment and software applications.

  • Remote Support: Offering remote support for offsite employees or for issues that can be resolved without physical presence.

System Maintenance:

  • Regular Updates: Ensuring that operating systems, applications, and security software are up to date.

  • System Monitoring: Monitoring system performance and network activity to identify and resolve issues proactively.

  • Backup Management: Performing regular data backups and ensuring data integrity and availability.

Network Management:

  • Network Support: Assisting in the setup, maintenance, and troubleshooting of the organization's network infrastructure, including LAN, WAN, and VPN.

  • Connectivity Issues: Resolving network connectivity issues and ensuring stable and secure network access for all users.

Hardware Management:

  • Equipment Installation: Setting up and configuring new IT equipment such as computers, printers, and network devices.

  • Hardware Maintenance: Performing regular maintenance on IT hardware to ensure optimal performance and longevity.

  • Inventory Management: Keeping an inventory of IT equipment and managing asset records.

Security and Compliance:

  • Security Protocols: Implementing and enforcing IT security protocols to protect the organization's data and systems.

  • Threat Monitoring: Monitoring for security threats and responding to incidents, including malware, phishing, and unauthorized access.

  • Compliance: Assisting in ensuring compliance with relevant IT policies, standards, and regulations.

Software Management:

  • Installation and Configuration: Installing and configuring software applications as required by the organization.

  • License Management: Managing software licenses and ensuring compliance with licensing agreements.

  • User Training: Providing training and guidance to users on software applications and IT best practices.

Documentation and Reporting:

  • Technical Documentation: Maintaining detailed documentation of IT systems, configurations, and procedures.

  • Incident Reporting: Recording and reporting IT incidents and resolutions in a ticketing system or log.

  • Performance Reports: Assisting in the preparation of reports on system performance, security incidents, and IT projects.

Project Support:

  • IT Projects: Assisting in the planning and execution of IT projects, including system upgrades, migrations, and new implementations.

  • Collaboration: Working with other IT staff and departments to support project initiatives and achieve organizational goals.

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Qualification, Experiences and Competencies

  • Degree: An associate or bachelor’s degree in Information Technology, Computer Science, or a related field.

  • Certifications: Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) can be advantageous.


  • Technical Support Experience: Previous experience in a technical support or IT help desk role is often preferred.

  • Hands-On IT Experience: Experience with hardware troubleshooting, network support, and software installation.

Skills and Competencies:

  • Technical Proficiency: Strong knowledge of computer hardware, software, and network systems.

  • Problem-Solving Skills: Excellent troubleshooting and problem-solving abilities.

  • Communication Skills: Good verbal and written communication skills for effectively assisting users and documenting issues.

  • Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively.

  • Customer Service: Ability to provide excellent customer service and support to users.

Personal Attributes:

  • Attention to Detail: Keen attention to detail to ensure accurate problem resolution and documentation.

  • Reliability: Dependable and responsible, with a strong work ethic.

  • Adaptability: Ability to adapt to new technologies and changing IT environments.

  • Team Player: Willingness to collaborate with colleagues and contribute to team efforts.

Technical Knowledge:

  • Operating Systems: Proficiency with various operating systems, including Windows, macOS, and Linux.

  • Network Fundamentals: Understanding of basic networking concepts and protocols.

  • Security Awareness: Knowledge of IT security principles and best practices.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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