Assistant Manager, IT Operations Jobs – Uganda Airlines
About the Organization
Uganda Airlines is Uganda’s Flagship national passenger and cargo carrier. Airline provides scheduled Air transportation in East Africa and near International Markets and plans to expand its network to Southern Africa, Europe, the Middle East, and the Far East.
Job Description
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
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Duties and Responsibilities
Responsible for creating, implementing, and maintaining healthy IT systems and infrastructure in production.
Be an integral part of the strategic Business automation and continuity support function and keep the CIO fully briefed on all incidents affecting the IT establishment in the company.
Manage Enterprise business system, network, and office application support and maintenance.
Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
Work with IT Security team to implement and operationalize IT security controls
Develop and manage annual IT recurrent budgets and procure IT equipment and professional services in accordance with Procurement and Contracting Policy
Manage IT vendors, contracts, and service level agreements and perform vendor risk assessments
Develop IT Operations policies, processes, and procedures and provide internal training to the department and impacted end users
Certify and maintain business continuity and disaster recovery standard for IT Systems and Participate in internal and external audits.
Align IT infrastructure with current and future business requirements and strategic goals.
Measure and report on operations systems and IT Vendor performance against agreed metrics ensuring service recovery measures and penalties are enforced.
Qualification, Experiences and Competencies
Bachelor’s degree in Computer Science, Information Technology, or equivalent.
Certificate in MCSE, ITIL, and CCNA
Knowledge and/or training in Cyber Security
At least 3 years experience in IT Operations and support function, 3 as a manager in systems administration, Database administration or Network Support
At least 2 Years experience as an ITIL practitioner
Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office.
Strong technical knowledge of network and server operating systems.
Experience with support of Windows Operating Systems, Oracle DBA, SQL Server, and Active Directory.
Proven experience in IT infrastructure planning, development, and operations Virtualization.
Enterprise Backup, Replication Business Continuity, and Disaster recovery mitigation and response
Leading under high pressure in a 24/7 operation
Resource and Team mobilization and motivation
Holding others to account for delivery.
Desire to Delight both internal and external customers.
Working together as one
Key Performance Indicators
ITIL Service Management Compliance
Adherence to SLA and OLA
Availability, reliability, and integrity of Enterprise business applications meeting set standards.
Corporate Data meets availability, integrity, and portability
Job Challenge(s):
24/7 availability of resources, IT Systems, and services accessible globally
Shortest recovery after failures
Stakeholders and vendor management
Budget, time, and scope management
IT Inventory catalog management, including distribution and disposal
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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