Battery Swapping Station Attendant job at Zembo Motorcycles SMC Limited

About the Organization

Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.

Job Description

Electric Motorcycle drivers using Zembo motorcycles receive “fuel” by visiting our charging stations and swapping a battery instead of filling a petrol tank. The Station Attendant is responsible for maintaining the day-to-day execution of re-charge services and equipment that keep our customers on the road.

Duties and Responsibilities

Customer Service:

Battery Swapping - When a customer visits the swapping station, the Station Attendant removes the depleted battery and replaces it quickly with a fresh one.
Recording the Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
Respond to customer inquiries and resolve any issues or concerns.

Station Management

Ensure the station is always presentable – station cleanliness, floor arrangement, product handling, and the immediate external environment and signage.
Ensure station meets all Health and Safety (HSES) standards as instructed.

Reporting

Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.

Asset Management:

Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

Professional Image

Maintain a professional and friendly demeanor at all times.

Qualification, Experiences and Competencies

Has a minimum of a diploma or equivalent from a recognized institution.
Possess customer service skills and value the representation of the voice of the

customer.

Experience in the use of technology – smartphone and web-based applications.
Demonstrates sound judgment, and excellent analytical, interpersonal, communication,
presentation, and reporting skills.
Natural problem-solver
Is honest, trustworthy, and possesses a high degree of personal integrity and

professionalism.