Call Centre Staff job at True North Consult Ltd

About the Organization

True North Ltd started operations in 2008 under the name Efrivo Services Ltd as an IT & Management consultancy services company. In June 2011, it rebranded under the trade name True North Consult Ltd to reflect its current focus on People Management Advisory Services.
We are proud to be the only people management consultancy in Uganda that is run by qualified Human Resource Management Professionals.

Our niche is in the provision of bespoke management services to organizations of all sizes. The company has a network of over 15 consulting partners with over 10 years hands-on experience in their respective areas of expertise.

Because we are small, every customer is big, therefore you are guaranteed dedicated effort and service from highly qualified and experienced resources.

Job Description

Handling Inbound and Outbound Calls Providing Customer Support Recording and Documenting Interactions Meeting Performance Metrics Continuous Learning and Adaptation

Duties and Responsibilities

Handling Inbound and Outbound Calls
Providing Customer Support
Recording and Documenting Interactions
Meeting Performance Metrics
Continuous Learning and Adaptation

Qualification, Experiences and Competencies

Candidates should be already pre-screened and gone through interviews. (Share interview reports if available)
Candidates must be below 28 years of age.
Must be tech savvy, have basic office knowledge and able to use social media apps like Instagram, TikTok, X and facebook and must be trainable.
Ability to empathize given most of our clients are patients.
Candidates should be ready to sign a Non-Disclosure Agreement (NDA)
Should be able to start by the 10th of June 2024.
Out of the 10 candidates, the following should be able to speak the languages below:
2- Luganda+ Ateso+ Kuman
2- Luganda + Runyankore + Rukiga + Runyoro + Rutoro + Rukonjo
2- Acholi + Langi + Alur (Luo)
2- Luganda + Lusoga + Lugwere + Samia
2- Luganda + Lumasaba + Kupsabiny