Customer Service:

• Greet customers warmly and provide assistance as needed.

• Address customer inquiries, concerns, and complaints courteously and professionally.

Transaction Processing:

• Operate cash registers and other point-of-sale (POS) systems efficiently.

• Process various forms of payment, including cash, credit/debit cards, checks, and gift certificates.

• Handle returns, refunds, and exchanges according to company policies.

Cash Handling:

• Accurately count and handle cash transactions.

• Balance the cash register drawer at the beginning and end of each shift.

• Ensure there is adequate change in the cash register.

Sales Assistance:

• Assist customers with product selection and answer questions about merchandise.

• Promote sales, special offers, and loyalty programs.

Receipt Issuance:

• Provide customers with accurate receipts for their purchases.

• Ensure all items are correctly scanned and priced.

Inventory Management:

• Monitor and report discrepancies in cash drawer or inventory.

• Assist in stocking shelves and organizing products as needed.

• Conduct regular inventory checks and report shortages or overages.

Maintaining Cleanliness:

• Keep the checkout area clean, organized, and free of clutter.

• Maintain cleanliness and orderliness of the store’s public areas.

Security and Loss Prevention:

• Be vigilant and report any suspicious activities to the management.

• Follow security procedures to prevent theft and ensure a safe shopping environment.

Record Keeping:

• Maintain accurate records of transactions and prepare daily reports.

• Assist in preparing financial reports and summaries as needed.

Collaboration:

• Work closely with other store staff to ensure smooth operations.

• Assist in other areas of the store as needed, including restocking and merchandising.

Compliance:

• Follow all company policies, procedures, and guidelines.

• Adhere to legal requirements, including age restrictions on certain products.

Training and Development:

• Participate in ongoing training and development programs.

• Stay updated on new products, services, and store promotions.

Emergency Handling:

• Respond appropriately to emergencies, such as power outages or system failures.

• Follow store protocols for handling emergencies and ensuring customer safety.