Correspond with clients to acknowledge claim processing and update them on progress regularly.

Obtaining adequate documents & processing claims within standards of service.

Timely processing of claims as per the stipulated guidelines and procedures.

Records, registers, and posts new claims and processes them within the set standards to ensure quality customer service is given.

Set initial reserves for new claims and recommend reserve changes.

Close files as payment/recoveries are made.

Evaluate preliminary claim information and revert to the broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing the claim.

Cross-check claim details (claim form) and other claim documents with policy specimen copies to ensure accuracy.

Communicate to the customers through claim acknowledgment, and update to intermediary/insured/claimant on the claim status.

Liaise with the underwriting department by notifying them of risk improvement issues noted as well as reviewing of policy wordings on areas that need a change in the policies.

Assist in the determination of settlement amount and issue discharge vouchers for fully documented claims under instructions from the claims manager/supervisor.

Track claims by regularly updating the claims register to determine the progress of the claim.

Promptly attend to customer’s complaints and inquiries.