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Client Success and Asset Officer job at Zembo Motorcycles SMC Limited

About the Organization

Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.

Job Description

Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assents including bikes, and batteries, and handle insurance-related cases.

PRO CV

Duties and Responsibilities

  • Creating the Assets recovery processes and improving them

  • Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.

  • Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.

  • Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.

  • Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.

  • Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.

  • To follow up with police reports for any accident on the battery or bike

  • Follow up with bikes and batteries which may kept by police and recover them





  • To report any incident and follow up with insurance companies

  • Support asset finance agents to recover their bikes where applicable and work hand in hand with them

  • Record any accident or incident involving Zembo bike or battery

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Qualification, Experiences and Competencies

  • Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.

  • Degree in management or related courses

  • Knowledge of device tracking and Google Maps navigation

  • Experience in data analysis and interpretation mostly geolocation data

  • Strong communication and collaboration skills to work effectively with traffic police, customers, and local government

  • Quick learner and able to work in a fast-paced environment

  • Ability to adapt to new technologies

  • Having a motorcycle driving license Category A or B is a must

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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