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Collections Support Officers job at DFCU Bank

About the Organization

DFCU Bank, registered as the Development Finance Company of Uganda Bank Limited, is a commercial bank in Uganda. It is licensed by the Bank of Uganda, Uganda's central bank and national banking regulator.

Job Description

Reporting to the Head- Collections & Recoveries, the role holder will be responsible for supporting the Collections and Recoveries Unit to enable the smooth running of the support functions within the unit in a manner that fosters excellence.


Duties and Responsibilities

  • Management and solutions of all customer-related queries(balances, clearances, releases) etc.

  • Preparing and following up on payment for invoices from service providers like Newspaper Agencies, Security companies, Valuers, EDCs etc that are Collections and Recoveries related.

  • Track and monitor the unit registers, SLAs and Professional indemnity for the various stakeholders ensuring that they are updated.

  • Maintain a central Insurance tracker and update insurance claims status of accounts under Collections and Recoveries. Provide monthly reports of the Insurance tracker.

  • Reconciliations for the Collections and Recoveries related accounts i.e. Corporate Expenses account reconciliation, Security group, GL accounts.

  • Prepare and maintain the restructured account monthly checklist to ensure conformity for classification, and compliance to approval conditions and processes plus upgrading the accounts that have made 12 months as per FIA in line with the internal approval process.

  • Monitor Irregularly overdrawn accounts and liaise with the respective branches for action.

  • Monitor breaches and waivers given monthly where loan default has materialised and maintain a tracker for effective decision-making to stakeholders.

  • Track and follow up with Lending Operations on failed write-offs (loans above 455 days).

  • Review and make recommendations on various checks and controls in line with the checklist for security clearances in the security release process. Maintain and update the tracker for properties on sale and foreclosed properties.

  • The ongoing maintenance of the Repossessions Control register & that All assets received are verified (physical and other condition) and recorded.

  • Insurance cover on repossessed assets is safely secured, and reasonable care has been taken for the safety of the property after taking custody.

  • Sound working relationship with security & Monthly checks on the condition of the repossessed assets (both fixed and variable)and recommend expenses or refurbishment of assets were deemed appropriate.

  • Follow up on timely valuations and have notifications in place, advertising, auctioning and or disposal of the given collateral is done in line with the laid-out policies and procedures.

  • Any other assigned duty.

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Qualification, Experiences and Competencies

  • Bachelor’s Degree in any field.

  • One year’s experience in any credit-related work.

  • High level of customer service.

  • Very good telephone techniques.

  • Excellent verbal and written communication skills. Good grammar is an added advantage.

  • Good negotiation skills.

  • Tactful and calm.

  • Thorough understanding of the Bank’s Credit including SAM policies and procedures.

  • Proficiency in the use of Word and Excel. PowerPoint is an added advantage.

  • Analytical skills.

  • General Understanding of bank products, policies, controls, and procedures among others.

  • General understanding of business, financial and accounting fields.

How to Apply

DFCU Bank is committed to giving equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.

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