Run daily maintenance and EOD/EOM/EOY activities for the core banking, loan origination and treasury systems as per checklists.

Preparation of daily, weekly and monthly system related reports

Maintains Core Banking systems performance and availability through proactive capacity and availability monitoring and analysis/resolution/escalation of any identified issues or bottlenecks

Analysis and resolution of system related issues which have been raised by users or proactively identified through monitoring and batch processing.

Escalate to product vendor where bugs are identified or system enhancements are required and follow up to resolution while providing work arounds where necessary

Disaster recover, Backups and restoration for core banking related systems

Owning all core Banking calls assigned in the service desk system to carry out problem investigation, analysis and resolution with escalations to the relevant vendors or team where required

Documentation of procedures, functionalities, architecture, settings and Modifications/customizations done to the Core Banking system for continuity.

Review of new business requests for design and development and coordination of the testing and deployment of the same in production upon business confirmation

Schedule, plan and coordinate the installation and testing of new products, system upgrades and patches to the core banking systems

Support Core Banking integration with other banking products