Customer Insights Interns job at Uzima Chicken
About the Organization
Job Description
Uzima Chicken Uganda is a social enterprise focused on making smallholder farmers healthier and wealthier. Uzima Chicken distributes an improved breed of chicken that is 4x more productive than local breeds in terms of egg and meat production while requiring the same level of management and care as the local chicken. With Uzima’s bird, rural households in Uganda can build income resilience, confidently pay for their children’s school fees, and introduce larger volumes of animal protein into their daily diets.
Uzima Chicken seeks to reach every rural household by 2025 and aims to be the leading smallholder-focused poultry enterprise in East Africa. In the past 3 years of operations, Uzima Chicken has attracted investments from the AgDevCo and Acumen Resilient Agriculture Fund. Uzima Chicken Uganda prioritizes hiring and developing Ugandan talent and offers significant professional growth opportunities and leadership development.
Summary of Position
The Customer Insights team strives to provide Management and the Sales Team with actionable insights best to serve Uzima’s customers and smallholder farmers across Uganda. The team acts as the Voice of the Customer, providing feedback that informs business decisions and direction while leveraging marketing tactics to support the Sales team in geographic launches.
Duties and Responsibilities
Customer insights
Conducting phone surveys (post delivery, dropped customers, satisfaction, etc.) and collecting data to measure customer satisfaction, operational excellence, and Uzima’s competitive advantage in the region.
Present and share actionable research findings to the Uzima team to inform strategic decisions and improve operational processes that will enhance customer experience
Serve as the voice of the customer by identifying pain points, trends and improvement areas across the customer journey; provide input to various Uzima teams (sales, operations, marketing)
Ensure customer grievances that arise throughout the survey process are directed to the appropriate parties for redress (Sales Manager, Operations Manager, etc)
Identify and report customers with major disease outbreaks and breed complaints; Liaise with the sales teams for on-farm assistance and training.
Support the preparation of weekly customer mortality reports and share them with the sales team leadership.
Other duties and responsibilities assigned by your manager.
Qualification, Experiences and Competencies
Demonstrated strong and effective communication skills.
Adequate computer skills with some knowledge of Google Suite (sheets, DOC)
Strong team and time management skills: You know and understand your role, welcome collaboration and are willing to be coached to success. You bring a positive attitude to the department to help your team hit deadlines.
Self-driven: You’re an independent worker who can complete tasks assigned to you with limited follow-up
Passionate and excited about positively impacting smallholder farmers and customers in rural areas: You are excited by the possibility of directly impacting millions of Ugandans, helping them build sustainable livelihoods and improving nutritional outcomes.
Entrepreneurial and Growth mindset: You are energized to generate ideas, learn and grow, proactively seeking feedback from your managers or proposing new ideas and seeking out learning opportunities.
Required skills
Degree or diploma in Marketing, Business Admin, Office administration, Record management or any related field.
Computer skills with good knowledge of Google Suite (Sheets, Docs)
Fluent in one of the following local languages; Runyankole, Rukiga, Langi, Acholi
Very good interpersonal skills.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
To apply Send CVs to careers.ug@uzimachicken.com with job title as Subject
WOMEN ARE ENCOURAGED TO APPLY
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