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Customer Project Manager job at Ericsson

About the Organization

We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

Job Description

Are you a proven leader with a passion for customer satisfaction? If so, you might be the next Customer Project Manager (CPM) at Ericsson. In this role, you'll take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers. You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy is paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit to our customers, as well as contributing to Ericsson's continued growth and excellence.

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Duties and Responsibilities

  • Guarantee alignment between contract and delivery through pre-sales CFR.

  • Establish a solid project plan as an input for approval to execute, and then lead this project to success.

  • Cultivate relationships with customers and stakeholders to maintain alignment during execution.

  • Financial performance management to ensure delivery to target Unadjusted Margin.

  • Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.

  • Oversee data accuracy to facilitate responsible and timely reporting.


Qualification, Experiences and Competencies

  • Consultative Skills.

  • Automation.

  • Process Management.

  • Negotiation.

  • Service Delivery Business Understanding

  • Data Analytics.

  • Financial Acumen.

  • Artificial Intelligence (AI).

  • Customer Insights.

  • Ericsson Portfolio.

  • Stakeholder Management.

  • Change and Improvement Management.

  • Program/Project Finance Management.

  • Customer Relationship Building.

  • Project management.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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