

Customer Service Executive Imports job at Fracht Uganda
About the Organization
The Fracht Group is a Swiss international Freight Forwarder that has been in existence since 1955, with its headquarters located in Basel, Switzerland. As a reputable Freight Forwarder, Fracht has a worldwide network that stretches across all continents. Fracht Uganda established offices in Uganda in September 2019, with its head office located at Plot 104 Katalima Road Naguru.
In addition, we are strategically located at all country entry points of Malaba, Entebbe, Mutukula and South Sudan Uganda points. We also have offices in Jinja, Busia and Entebbe Airport.
Job Description
Using your skills and experience to ensure that FRACHT delivers the best and highest possible standards of service to its customers. To ensure maximum customer satisfaction.
Duties and Responsibilities
Co-ordinating with Internal and external stakeholders
Receives information, documents and instructions from clients
Initiates file openings and document dispatches
Handles inquiries and preparation of quotations to existing clients
Verifies confirmed business in relation to the approved quotation
Checks documents for correctness and completeness
Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)
Monitors the progress of all ongoing transactions daily
Prepares and dispatches invoices to Clients
Monitoring and follow up
Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.
Follow up for the required or missing information and documentation with the relevant parties
Periodically coordinate with the Finance department and Clients for payments of due invoices.
Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival
Providing Customer care Services
Keeps the client informed of the progress of current consignments
Suggests improvements in work procedures
Prepares daily, monthly and annual cargo status and review reports
Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.
Attend business meetings when requested by Clients
Client Visits
Prepares and Submits Client Visit schedules to the head of Customer service
Following the approved Client visit schedule meet the clients
Prepare and submit Client Visit reports to management
Reporting
Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident
Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.
Recording
Opens and updates files daily
Ensures that proof of delivery is available on all transport files prior to closure of the file
Ensures timely updates are done in the electronic cargo tracking system for all shipments handled
Qualification, Experiences and Competencies
A bachelor’s degree in business/Economics is essential
A Certificate in Clearing and Forwarding
A Certificate in Customer Care
Good computer skills and knowledge
Experience
Minimum of 3 years working experience in a reputable private firm- preferably a Freight Forwarding Firm
Personal Attributes:
Effective communication skills
Ability to effectively work with a team
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
Ability to handle stress well
Ability to listen and pay attention to details
Possess a pleasant and clear speaking voice, coupled with a fluency in English
He/she must be highly motivated
He/she should be open minded and enthusiastic towards excellence
Possess a fair knowledge on how to use the computer system and its basic application
Ability to be thorough and extremely analytical
Possess flexibility and ability to effectively perform multiple functions at a time
Ability to work under pressure and still meet up with deadlines without making errors
Possess excellent telephone etiquette
How to Apply
All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to recruitment@ug.fracht.com
Applications will be received on a rolling basis