Customer Service Jobs – Caramel Café & Lounge

About the Organization

Job Description

A Customer Service Representative (CSR) plays a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support. They act as the primary point of contact between the company and its customers.

Duties and Responsibilities

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in person.
Provide accurate information about products, services, and company policies.
Greet customers warmly and professionally, creating a positive first impression.

Issue Resolution:

Handle customer complaints or concerns by identifying the problem, offering solutions, and following up to ensure resolution.
Escalate complex issues to higher-level support or management when necessary.
Document and track customer interactions and issues in the company’s CRM system.

Order Processing:

Assist customers with placing orders, processing payments, and tracking shipments.
Provide information on order status, delivery times, and product availability.
Handle returns, exchanges, and refunds in accordance with company policies.

Sales Support:

Upsell or cross-sell products and services to meet customer needs and increase sales.
Inform customers of promotions, discounts, or new products.
Assist in meeting sales targets by converting inquiries into sales.

Technical Assistance:

Provide basic technical support for products or services, including troubleshooting common issues.
Guide customers through product setup, usage, and maintenance.
Liaise with technical support teams for more complex issues.

Qualification, Experiences and Competencies

A high school diploma or equivalent is typically required; a college degree may be preferred in some industries.
Additional certifications in customer service, communication, or related fields can be beneficial.

Experience:

Previous experience in customer service, sales, or a related field is often preferred.
Familiarity with CRM systems, call center software, or helpdesk tools is advantageous.

Communication Skills:

Excellent verbal and written communication skills, with the ability to clearly convey information.
Strong listening skills to understand customer needs and concerns.
Ability to communicate professionally and empathetically with customers.

Problem-Solving Skills:

Ability to quickly identify customer issues and develop effective solutions.
Strong decision-making skills, particularly in high-pressure situations.
Creative thinking to offer alternative solutions when necessary.

Interpersonal Skills:

Friendly, approachable demeanor with the ability to build rapport with customers.
Patience and the ability to remain calm when dealing with difficult or upset customers.
Strong teamwork skills to collaborate effectively with colleagues.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Submit your application and CVs from 12th AUGUST to 17th AUGUST 2024 at our NAALYA Branch (quality supermarket)
Note: Please attach passport size photo with your Application letter.

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