Food & Beverage Service Supervisor job at Uganda Christian University (UCU)
About the Organization
Uganda Christian University (UCU) is a private, Christian university located in Mukono, Uganda. Founded in 1997, it is one of the top-ranked universities in Uganda, and is accredited by the Uganda National Council for Higher Education. The university offers a wide range of undergraduate and graduate programs across various disciplines, including business, computer science, education, law, medicine, and theology.
Job Description
Collaborate with the Executive chef for the smooth operation in areas of menu planning and development, cost and quality control, event planning and execution, special dietary requirement, etc
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Duties and Responsibilities
Supervise Dining Operations:
Oversee the day-to-day operations of the food and beverage service in the dining area.
Ensure smooth and efficient service delivery, maintaining high standards of cleanliness and hygiene.
Staff Management:
Lead and motivate a team of dining staff, including servers, kitchen staff, and cleaning personnel.
Customer Service:
Interact with guests in a friendly and professional manner, ensuring their needs are met.
Handle guest inquiries, feedback, and special requests with a focus on customer satisfaction.
Collaboration:
Collaborate with the Executive chef for the smooth operation in areas of menu planning and development, cost and quality control, event planning and execution, special dietary requirement, etc
Effectively communicate to the Hospitality officer regarding:
Supplies for specific for food service
Staff discipline/ indiscipline and training needs
Innovation / Improvement suggestions
Customer feedback
Inventory management
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Qualification, Experiences and Competencies
Education:
Degree or equivalent (additional certifications in hospitality management related is a plus).
Experience:
Proven experience of 2 years and above in a supervisory role within the food and beverage industry.
Knowledge of Christian hospitality principles and practices.
Communication Skills:
Excellent verbal and written communication skills.
Ability to effectively communicate with guests, staff, and management.
Leadership:
Strong leadership and interpersonal skills.
Ability to inspire and motivate a diverse team.
Customer Service:
Demonstrated commitment to providing exceptional customer service.
Ability to handle guest concerns with empathy and professionalism.
Organizational Skills:
Strong organizational and multitasking abilities.
Detail-oriented with a focus on maintaining high standards.
Must be a mature and committed Christian of high integrity.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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