Head, Technical Sales job at eTranzact Platform Limited

About the Organization

Our secure, flexible solutions are thoughtfully designed by the best in the industry for guaranteed hassle free payment acceptance and processing.

Job Description

Tranzact Platform Ltd – is licenced as a Payment Service Operator (license No. PSO 28/24) and a Payment Service Provider (license No. PSP 21/24) by the Bank of Uganda, under the National Payment Systems Act 2020. The company is also registered and certified by National Information Technology Authority, Uganda.

We are on the lookout for dynamic and talented professionals to join our team. We are passionate about innovation, excellence, and creating seamless digital experiences for our customers. If you are too, we want to hear from you!

Head, Technical Sales
Our innovative solutions need a dynamic sales leader. As the Head of Technical Sales, you’ll spearhead our sales strategy, leveraging your technical know-how to meet customer needs and exceed sales targets. If you’re a gifted sales person with a strong track record and a deep understanding of technology, apply now!

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Duties and Responsibilities

Strategic Planning and Leadership

Sales Strategy Development: Develop and implement sales strategies to achieve company sales targets and objectives.
Market Analysis: Conduct market research and analysis to identify new business opportunities, market trends, and competitive landscape.
Leadership: Lead, mentor, and motivate the technical sales team to achieve their sales goals and objectives.

Sales Management

Sales Forecasting: Prepare sales forecasts and budgets, and monitor performance against targets.
Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
Pipeline Management: Oversee the sales pipeline, ensuring timely follow-up on leads and opportunities to maximize conversion rates.

Technical Expertise and Support

Product Knowledge: Maintain in-depth knowledge of the company’s technical products and services.
Technical Presentations: Deliver technical presentations and demonstrations to prospective clients, highlighting product features and benefits.
Solution Design: Collaborate with clients to understand their technical requirements and design customized solutions that meet their needs.

Collaboration and Coordination

Cross-Functional Collaboration: Work closely with other departments, such as marketing, product development, and customer support, to ensure alignment and effective execution of sales strategies.
Feedback Loop: Provide feedback to the product development team based on client interactions and market demands to guide future product enhancements.

Reporting and Analysis

Sales Reporting: Prepare regular sales reports and presentations for senior management, highlighting achievements, challenges, and opportunities.
Performance Analysis: Analyze sales data and metrics to evaluate team performance, identify trends, and make informed decisions to improve sales processes.

Customer Satisfaction

Customer Support: Ensure that the technical sales team provides exceptional customer support and service, addressing any issues or concerns promptly.
Post-Sales Follow-Up: Oversee post-sales activities, including installation, training, and ongoing support, to ensure customer satisfaction and retention.

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Qualification, Experiences and Competencies

Education and Experience

Educational Background: A bachelor’s degree in engineering, computer science, business, or a related field is typically required. An advanced degree (e.g., MBA) is often preferred.
Industry Experience: Extensive experience in technical sales, with a proven track record of achieving sales targets and managing sales teams. Experience in the relevant industry or sector is highly desirable.

Skills and Competencies

Technical Expertise: Strong technical knowledge of the company’s products and services, as well as the ability to understand and communicate complex technical concepts.
Sales Acumen: Excellent sales skills, including prospecting, negotiation, and closing deals.
Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a sales team.

Strategic Thinking: Ability to develop and execute strategic sales plans that align with the company’s goals.
Communication Skills: Exceptional verbal and written communication skills, with the ability to present information clearly and persuasively.
Customer Focus: Strong customer service orientation, with the ability to build and maintain positive client relationships.
Analytical Skills: Proficiency in analyzing sales data and metrics to make informed decisions and improve sales performance.

Certifications and Training

Sales Certifications: Certifications in sales methodologies or technical sales (e.g., Certified Professional Sales Person (CPSP), Certified Sales Leadership Professional (CSLP)) can be beneficial.
Technical Certifications: Relevant technical certifications may be required or preferred, depending on the industry (e.g., Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Solutions Architect Expert).

Technical Proficiency

CRM Software: Proficiency in using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot) to manage sales activities and track performance.
Sales Tools: Familiarity with sales and productivity tools (e.g., Microsoft Office Suite, sales automation tools).