• Plan and budget for housekeeping (prepare projections for staff requirement, guestroom supplies, linen, and uniform).

• Guide the In-charge Rooms and Public Areas in scheduling staff shifts, assigning housekeeping tasks and organize replacements as required to ensure adequate coverage and assign housekeeping tasks to staff.

• Conduct routine inspections of rooms and common areas, including stairways and lounge areas to ensure that the prescribed standards of cleanliness are at all times fully complied with.

• Supervise the duties and tasks of laundry staff to ensure that guest room linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

• Assess skills gaps in the Section and arrange for relevant training for the attendants.

• Organize daily meetings and briefings for all housekeeping staff, address any issues and strategize on maintaining high levels of cleanliness and orderliness.

• Receive and attend to guests’ requests and inquiries, investigate and address complaints regarding poor housekeeping service in a timely manner.

• Regularly take inventory and replenish room supplies and cleaning products stock, issue cleaning supplies and equipment to housekeeping staff as needed.

• Ensures that all rooms and common areas are kept organized and free from hazards, report any faulty equipment or furniture and follow-up to ensure timely repair or replacement.

• Participate in the recruitment of housekeeping staff, monitor, appraise their performance and liaise with HR and the Rooms Division manager to resolve any grievances, conflict or disciplinary issues.

• Participate in the Hotel-wide general cleaning projects or activities.

• Prepare reports for management regarding housekeeping activities.

• Ensure that staff comply with safety and hygiene standards.

Expected Outputs:

• Approved Housekeeping plans and budgets

• Up-to-date staff shift schedules/daily rosters.

• Inspection reports for rooms, public areas and laundry.

• Well cleaned rooms and common areas (including stairways and lounge areas).

• Timely cleaned room linen and guest clothing

• Adequate stock levels for room supplies and cleaning materials.

• Log of guest requests/inquiries attended to and resolved complaints.

• Log of faulty equipment or furniture reported.

• Trained and engaged staff.

• Staff meetings and reports of issues raised/ observations for management attention.

• Staff performance reports.