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It Support Officer job at Primacy Ict Solutions

About the Organization

Job Description

An IT Support Officer, also known as a Technical Support Specialist or Help Desk Technician, is responsible for providing technical assistance and support related to computer systems, hardware, software, and networks. This role involves troubleshooting and resolving issues, maintaining IT systems, and ensuring that end-users can effectively use technology.

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Duties and Responsibilities

Technical Support and Troubleshooting:

  • Provide first-line support to end-users experiencing technical issues.

  • Diagnose and resolve hardware, software, and network problems via phone, email, or in-person.

System Maintenance and Monitoring:

  • Monitor IT systems and networks to ensure they are functioning correctly.

  • Perform routine maintenance tasks, such as updates, patches, and backups.

Installation and Configuration:

  • Install, configure, and set up new hardware and software.

  • Ensure that systems are properly configured to meet user needs and security requirements.

User Assistance and Training:

  • Assist users with setting up and using computer systems and software applications.

  • Provide training and guidance on the effective use of IT resources.

Documentation and Reporting:

  • Maintain accurate records of support requests, resolutions, and IT system changes.

  • Document common troubleshooting steps and solutions for future reference.

Network Support:

  • Assist in managing and troubleshooting network issues, including connectivity problems and performance issues.

  • Support the setup and maintenance of network infrastructure, such as routers and switches.

Security and Compliance:

  • Implement and enforce security protocols to protect IT systems and data.

  • Ensure compliance with organizational policies and regulatory requirements.

Hardware and Software Management:

  • Manage inventory of IT equipment, including computers, printers, and peripherals.

  • Oversee software licenses and ensure compliance with licensing agreements.

Remote Support:

  • Provide remote technical support to users working off-site or from home.

  • Use remote desktop tools to troubleshoot and resolve issues.

Backup and Recovery:

  • Ensure regular backups of critical data and systems.

  • Assist in data recovery efforts in case of hardware failure or data loss.

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Qualification, Experiences and Competencies

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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