Technical Support and Troubleshooting:

• Provide first-line support to end-users experiencing technical issues.

• Diagnose and resolve hardware, software, and network problems via phone, email, or in-person.

System Maintenance and Monitoring:

• Monitor IT systems and networks to ensure they are functioning correctly.

• Perform routine maintenance tasks, such as updates, patches, and backups.

Installation and Configuration:

• Install, configure, and set up new hardware and software.

• Ensure that systems are properly configured to meet user needs and security requirements.

User Assistance and Training:

• Assist users with setting up and using computer systems and software applications.

• Provide training and guidance on the effective use of IT resources.

  
  

Documentation and Reporting:

• Maintain accurate records of support requests, resolutions, and IT system changes.

• Document common troubleshooting steps and solutions for future reference.

Network Support:

• Assist in managing and troubleshooting network issues, including connectivity problems and performance issues.

• Support the setup and maintenance of network infrastructure, such as routers and switches.

Security and Compliance:

• Implement and enforce security protocols to protect IT systems and data.

• Ensure compliance with organizational policies and regulatory requirements.

Hardware and Software Management:

• Manage inventory of IT equipment, including computers, printers, and peripherals.

• Oversee software licenses and ensure compliance with licensing agreements.

Remote Support:

• Provide remote technical support to users working off-site or from home.

• Use remote desktop tools to troubleshoot and resolve issues.

Backup and Recovery:

• Ensure regular backups of critical data and systems.

• Assist in data recovery efforts in case of hardware failure or data loss.