IT user interface support job at Tropical Bank
About the Organization
It was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank has a wider reach through its membership in the Libyan Foreign Bank Group. The Libyan Foreign Bank network consists of about 45 participations in banks and companies spread in 28 countries. Tropical Bank direct affiliation with the Libyan Foreign Bank insures coherent strategy and alignment with the whole group. Tropical Bank can also facilitate for clients well-matched banking products and services when they conduct business with members of the Libyan Foreign Bank group. click the link below to see all the banks under Libyan Foreign Bank group http://www.aresbank.es/en/the-libyan-foreign-bank-group.html
Job Description
The ICT User Interface Support Officer is responsible for providing comprehensive support to endusers for all bank-related software applications, ensuring optimal user experience and system performance. This role involves troubleshooting, user training, and collaborating with various departments to enhance the functionality and usability of ICT systems.
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Duties and Responsibilities
Financials:
Budget Management: Monitor and manage the budget for ICT support services to ensure cost effectiveness.
Cost Savings: Identify and implement opportunities for reducing operational costs through efficient use of technology.
Software License Management: Ensure all software licenses are up-to-date and within budgetary constraints.
Resource Allocation: Optimize the allocation of financial resources for ICT projects.
Financial Reporting: Prepare and present regular financial reports on ICT expenditures and savings.
Customer:
User Satisfaction: Achieve high user satisfaction ratings by resolving issues promptly and effectively.
Response Time: Maintain an average response time of less than 15 minutes for initial user support requests.
Resolution Time: Ensure that 90% of user issues are resolved within 24 hours.
User Training: Conduct regular training sessions for users to improve their proficiency with banking applications.
User Feedback: Collect and analyze user feedback to identify areas for improvement.
Processes:
Issue Tracking: Maintain an accurate and up-to-date issue tracking system.
Process Improvement: Continuously seek and implement improvements in ICT support processes.
Documentation: Ensure all support processes and resolutions are well-documented and accessible.
Compliance: Ensure all ICT processes comply with industry regulations and bank policies.
System Monitoring: Implement effective monitoring tools to proactively identify and resolve potential system issues.
People:
Team Collaboration: Foster a collaborative environment within the ICT team and with other departments.
Training and Development: Provide ongoing training and development opportunities for team members.
Performance Reviews: Conduct regular performance reviews and provide constructive feedback.
Staff Retention: Maintain a high level of staff retention through engagement and motivation initiatives.
Communication: Ensure clear and effective communication within the team and with end-users.
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Qualification, Experiences and Competencies
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Strong understanding of software applications such as MS Office
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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