Key Account Executive – Manpower job at Q-Sourcing Limited

About the Organization

Q-Sourcing Servtec, a hallmark of HR excellence in East Africa, stands as the go-to recruitment agency for organizations aiming for growth. As a frontrunner in human capital management, our expertise spans across talent acquisition, training, and outsourcing, catering to the diverse needs of businesses in Uganda, Kenya, Rwanda, Tanzania, and South Sudan. Our solutions don’t just stop at hiring; we dive deep into assessing and developing both people and systems, ensuring organizations harness their full potential in this rapidly evolving work landscape.

For over 17 years, we’ve been the bedrock for countless East African businesses, offering them innovative staffing solutions and providing sustainable employment opportunities across various sectors. Whether it’s head hunting experts in Tanzania, casual management services in Kenya, or expatriate management in Uganda, our commitment to elevating the HR realm remains unwavering.

Job Description

Reporting to the Clients Relations Manager, the role is responsible for supporting the attainment of Q-Sourcing strategy by handling all HR & Administration related issues of both casuals and contractual staff at the client workplace such as contracting, placements, welfare, performance management and reporting. The role is also concerned with ensuring compliance to EHS guidelines and conformity to both QSL internal policies and client’s service level Agreements.

Duties and Responsibilities

Participate in the recruitment, selection and placement of workforce as may be required from time to time.
Ensure proper onboarding of both casual and contractual staff, ensure contractual terms & obligations are duly acknowledged, and adhered to, and that all staff have job descriptions.
Manage the teams to deliver by setting performance targets and reviewing the reward systems as may be approved from time to time.
Overall administrator of Service level standards/contract between client & QSL thus ensure such contractual standards in terms of turnaround time, quantity and quality are enforced from time to time. (e.g. Billings/invoice follow-up, reviews, client reports, staff-payments, contracts etc.)
Managing risks to life, property & working environment through compliance with Occupational and Environmental Health & Safety standards in all operations and process flows.
Handle all HR & Administration requirements due to both the casual & contractual staff such as.
Managing their welfare like meals and working time
Medical insurance and site clinic for occupational injuries
Scheduling for leave and adherence to the leave plan without causing compromise to the service expectations
Handle payments for casual staff as per contract and monthly payments to contractual staff. Ensure all payment issues are addressed and pay slips are issues for accountability
Monitor staff attendances, time management and ensure staff performance(productivity) as expected
Project Budgeting and Monitoring for payments, petty cash and other requirements and ensure accountability and value for money for the project.
Manage all workplace conflicts and grievances within time and escalate where appropriate
Document r all project meetings with the client and ensure that feedback is well recorded, acted upon and escalated to management in a timely manner.
Reporting, escalating incidents and ensure preventive approaches by way of observations and proactiveness
Being a performance coach and mentor to the team and motivating them to deliver as required.
Develop and submit monthly reports to the Project Manager as may be required.
Support in business development proposals.

COMMUNICATIONS AND WORKING RELATIONS

INTERNAL:

Project Manager for day today reporting & project accountability and feedback escalation
EHS and Cost Benefit Analyst-for support on compliance, return on investment and awareness session.
Other service line managers, for support on employee relations, feedback, budget and related approvals

EXTERNAL:

Client for Service Level Agreements and day today feedback
Other suppliers and Service providers for stocks
Laws and Regulators for compliance.

Qualification, Experiences and Competencies

HR Industry and consulting business awareness
Leadership and managerial skills.
Excellent people/interpersonal skills.
Excellent negotiation skills.
Attention to detail
Excellent problem solving and decision-making skills
Good organization skills.
High degree of business and or professional networks
Expert knowledge of the Uganda labor laws and familiarity with the International Labour laws

EXPERIENCE AND QUALIFICATIONS:

Mandatory requirements:

Degree level education preferably in Social Sciences (Human Resources Management.
Postgraduate in HR is added advantage.
Membership to HR professional body such as (MCIPD, SHRM, etc.)

Experience