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Knowledge Product Writers job at Mastercard Foundation

About the Organization

The Mastercard Foundation is an international non-governmental organization established by Mastercard in 2006. The organization, which is based in Toronto, Ontario, has supported work in 49 countries. In 2018, Mastercard Foundation shifted to a specific focus on Africa, through its Young Africa Works strategy.

Job Description

We are currently in an exciting period at the Mastercard Foundation as we intensify the implementation of the Young Africa Works strategy, aiming to empower 30 million young people throughout Africa to access dignified and fulfilling employment.
To ensure the Foundation's accessibility to our partners and program participants, we have established offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. These offices provide strong in-country support for the implementation of Young Africa Works. We collaborate with governments, the private sector, educators, and other funders to enhance the quality of education and vocational training, equip young individuals with the necessary skills for the workforce, expand access to financial services for entrepreneurs and small businesses, and facilitate connections between job seekers and meaningful employment opportunities.
Our values serve as our guiding principles, transcending and surpassing all other considerations. We wholeheartedly encourage you to bring your bold ideas, curiosity, and expertise to your work.

Duties and Responsibilities

  • Leverage standard templates to develop content for various knowledge Products from our programs, including Learning Briefs, Learning Reports, Practice Notes, Fact Sheets, FAQs, Video Scripts, etc.

  • Repurpose, document and package knowledge related to our program processes.

  • Extract explicit, procedural knowledge from unstructured sources (e.g., interview transcripts, diagrams, presentations) and diagrams (e.g., process maps).

  • Write in a consistent tone and voice, in plain language, using familiar and parallel sentence structures to ease user comprehension and enable uptake.

  • Become familiar with different audiences, use cases and knowledge needs so writing and knowledge products can be tailored.

  • Provide a range of editing services (e.g., substantive, structural, copy, proof) efficiently and accurately.

  • Constructively review, recommend improvements, and enhance content developed by other writers.

  • Repackage existing content into standardized Knowledge Products.

Other areas of support include:

  • Contribute ideas to the content development planning and workflow, supporting a unified knowledge strategy. 

  • Contribute and advance publication standards, including style, voice, look, and standards of cited sources and evidence

  • Maintain adherence to the design principles and style guidelines while continuously improving standards collaboratively and creatively.

Qualification, Experiences and Competencies

  • A Degree in communication, global development, the social sciences, education, public policy, or another related field is an asset.

  • Strong English writing skills with the ability to create engaging, clear, and error-free content across various formats.

  • Creativity in generating innovative ideas that the organization can use to develop unique content concepts that resonate with the target audience.

  • Creativity in generating innovative content ideas that resonate with the target audience.

  • Proficient in translating technical information into plain language and consuming, understanding, triangulating, and synthesizing formal and informal research on a variety of subjects to ensure content accuracy and credibility.

  • Exceptional editing skills with a keen eye for detail and consistency in written content

  • Effective organizational skills for managing multiple content projects and adhering to deadlines.

  • Editorial training experience with the ability to communicate complex concepts clearly and tailor teaching to different learning styles.

  • Understanding of editorial planning concepts and technology integration to enhance content development.

  • Energetic, independent, and self-motivated individual with a solution-based approach, demonstrating innovation, integrity, quality, creativity, flexibility, and resilience.

  • Possesses professional maturity, sensitivity to different cultures, and impeccable integrity that exemplify the Foundation’s values.

  • Demonstrate a commitment to Mastercard Foundation’s values and vision, especially to research and learning that is non-extractive and promote reciprocity and restitution.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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