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Mail Room Supervisor job at U.S. Embassy in Uganda

About the Organization

The mission of the United States Embassy is to advance the interests of the United States, and to serve and protect U.S. citizens in Uganda.

Job Description

Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

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Duties and Responsibilities

  • Under the supervision of Diplomatic Technology Office, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating three (3) Mail Clerks who support all mailroom functions.

  • Serves as primary local liaison with airport authorities, and mail handling contractors.

  • Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch.

  • Responsible for transportation, safeguarding, receipt, and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches.

  • Maintains all required paperwork.

  • Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material. Provides guidance to all offices authorized to use DPO and pouch services.

  • Tracks and is accountable for all funds issued to the mailroom.

  • Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.

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Qualification, Experiences and Competencies

  • Minimum of two years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required.


  • Thorough knowledge of standard office practices. Knowledge of Department of State Diplomatic Post Office and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier system; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided.

  • Familiarity with Embassy physical layout and locations of individual personnel.

  • Have a basic understanding of the Vienna Conventions and other international treaties regarding diplomatic shipments.

  • Evaluations: (This may be tested)


  • English Level IV (fluent) is required.


  • Must show ability to supervise and manage staff effectively.

  • Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level.

  • Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook).

  • Must possess a valid driver’s license.

  • Must be willing to work flexible hours, if required.

  • Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices.

Qualifications: All applicants under consideration will be required to pass medical and security certifications.

How to Apply

For further assistance call 0414-306001
3. 3. You will receive confirmation of registration and proczceed to apply.
4. On completion of this process, you will receive an auto response via your email.
What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information: the complete position description listing all the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.
Thank you for your application and your interest in working at the U.S. Mission in Uganda.

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