Manager – Commercial Performance job at MTN Mobile Money Uganda Limited

About the Organization

MTN Uganda Limited is a Ugandan telecommunications operator with the strategic intent of providing telecommunications and digital solutions for Uganda’s progress. Inspired by the belief that everyone deserves the benefits of a modern connected life, MTN has grown to a subscriber base of approximately 16.7 million customers.

MTN was incorporated on 21 October 1998, with the objective to operate as a second national operator of a telecommunications network at a time when mobile cellular service penetration in Uganda was at a low of 0.27%. The company has since contributed to the growth of the telecommunications sector in Uganda with current penetration being at 70% (seven lines for every ten individuals).

Job Description

MTN Mobile Money is a fast, simple, convenient, secure, and affordable way of transferring money, making payments and doing other transactions using a mobile phone. With MoMo, you do not need to travel far or wait impatiently to receive or send money. MTN Mobile Money Uganda Limited is a 100% duly owned subsidiary of MTN Uganda Limited, is regulated by Bank of Uganda.

Duties and Responsibilities

Support development of short-and long-term vision and strategic plans for commercial strategy, new business models and business digitalization, both from portfolio and market perspective.
Build relationships across all levels within various functions spanning Commercial, Finance Operations, Finance, Legal and Compliance, IT and BI functions to be able to drive commitment and implement innovation and transformation activities related to commercial strategy, new business models, and digitalization.
Generate insights from internal advanced analytics and screening of commercial and technology development of the industry to initiate commercial strategy discussions.
Follow up the MTN MoMo Opco and Group strategy and ensure the different sections within commercial are on track.
Work with the Finance and Products departments in agreeing of pricing for services and drawing financial models or business cases of the impact this will have.
Analyze the impact of strategies, pricing decisions on the market and overall business performance post implementation.
Analyze competitive positioning of MTN MoMo in the market, scrutinize the performance of competitors and the products in the market.
Understand the business and market trends that impact our clients and develop analysis and insights to support decision-making.
Conduct quantitative and qualitative analysis of data to identify opportunities, optimize performance, and inform strategic decisions.
Build business models to evaluate the business impact of proposed initiatives in terms of new customers, churn/retention, usage behaviour, sensitivities and revenues.
Develop data visualization presentations to communicate findings and recommendations to Opco and group stakeholders.
Review commission structures and advise on their suitability against the budget and driving acquisition targets.
Break down the overall business KPIs to specific KPIs for the different units in commercial and monitor performance.
Monitor actual business performance results against budgets and engage the respective sections for accountability.
Prepare ad hoc analysis and special reports as requested by the CCO.
Maintain a high level of accuracy and attention to detail in all work products.
Manage multiple projects and priorities simultaneously in a fast-paced environment.
Proactively identify areas for process improvement and make recommendations for change.
Stay abreast of latest industry trends and best practices.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Annual Strategic Plan for Commercial FinTech.
Quarterly Strate. plan plus business cases.
Quarterly Analysis of all verticals in commercial from KPIs to granular level.
Monthly and weekly Action plans plus variance analysis including bridge plans in place.
Approved Price plans plus relevant business cases for each.
Weekly Activity Tracker for all actions in Commercial.
Weekly, Monthly and Quarterly plans, Ops review decks and Board plans to deliver commercial strategy.

Qualification, Experiences and Competencies

Bachelor’s degree in a business related or numerical field with strong bias to Data Science
Proficient with business Analytics, Insight generation and data visualization at advanced level is essential.
Knack for Business case generation and project management.

Experience:

At least 3-5 years’ experience in supporting business through development of business cases, performance tracking and strategy coordination.
Strong interpersonal relations with ease of cross-functional collaboration.
A proven track record in developing business models that are practical and insightful.

Skills:

Ability to develop relevant business trackers to cause action and change.
Strong communicator both orally and through data story telling using modern/digital tools.
Confident to question trends and provoke new thinking.
Extremely action oriented with sharp focus on results.