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Manager Technical Services job at Uganda National Oil Company (UNOC) Limited

About the Organization

Uganda National Oil Company (UNOC) Limited is a limited liability company solely owned by the Government of Uganda (GOU). It was established under Section 42 of the Petroleum (Exploration, Development, and Production) Act and Section 7 of the Petroleum (Refining, Conversion, Transmission and Midstream Storage) Act, both of 2013. It was incorporated under the Companies Act of 2012 as a limited liability company on June 12th, 2015.

Job Description

Uganda National Oil Company (UNOC) Limited was established under the Petroleum (Exploration, Development and Production) Act and the Petroleum (Refining, Conversion, Transmission and Midstream storage) Act, both of 2013 and incorporated under the Companies Act, 2012. It is a limited liability company wholly owned by the Government of Uganda.

Duties and Responsibilities

Team Leadership and Management:

  • Lead, mentor, and manage a team of technical service professionals.

  • Oversee recruitment, training, and performance evaluations of team members.

  • Foster a collaborative and productive team environment.


Project Management:

  • Plan, coordinate, and oversee technical projects from inception to completion.

  • Ensure projects are completed on time, within budget, and meet quality standards.

  • Develop project plans, timelines, and budgets, and track progress.

Service Delivery:

  • Ensure the effective and efficient delivery of technical services to meet organizational and client needs.

  • Monitor and improve service delivery processes to enhance customer satisfaction.

  • Resolve technical issues and provide high-level support to clients.


Technical Oversight:

  • Provide technical guidance and support to team members.

  • Stay updated on industry trends and emerging technologies to ensure the team is using the most current methods and tools.

  • Ensure compliance with industry standards, regulations, and best practices.


Client and Stakeholder Management:

  • Build and maintain strong relationships with clients and stakeholders.

  • Understand client requirements and ensure services meet or exceed their expectations.

  • Communicate project status, updates, and any issues to clients and stakeholders.


Budget Management:

  • Develop and manage the technical services budget.

  • Monitor expenses and ensure cost-effective use of resources.

  • Identify opportunities for cost savings and efficiency improvements.


Quality Assurance and Continuous Improvement:

  • Implement and oversee quality assurance processes to ensure service excellence.

  • Develop and monitor key performance indicators (KPIs) to track service performance.

  • Drive continuous improvement initiatives to enhance technical services.


Health and Safety Compliance:

  • Ensure all technical services operations comply with health and safety regulations.

  • Promote a safe working environment and address any safety concerns promptly.

Qualification, Experiences and Competencies

Education:

  • Bachelor’s degree in engineering, information technology, or a related field.

  • Advanced degrees or certifications in project management (e.g., PMP, PRINCE2) or technical fields are advantageous.


Experience:

  • Extensive experience in technical services management, including team leadership and project management.

  • Proven track record of successfully delivering technical projects and managing technical teams.


Technical Skills:

  • Strong technical background in the relevant field (e.g., IT, engineering, telecommunications).

  • Proficiency in using project management tools and software.

  • Ability to troubleshoot and resolve complex technical issues.


Leadership and Management Skills:

  • Strong leadership skills with the ability to inspire and motivate a technical team.

  • Excellent management skills, including the ability to manage budgets, timelines, and resources effectively.

  • Project Management Skills:Strong project management skills with experience managing multiple projects simultaneously.

  • Ability to develop project plans, manage risks, and ensure timely project delivery.


Communication Skills:

  • Excellent verbal and written communication skills.

  • Ability to communicate complex technical information to non-technical stakeholders.

  • Strong presentation skills for client meetings and internal briefings.


Problem-Solving and Analytical Skills:

  • Strong analytical skills to assess technical challenges and develop effective solutions.

  • Ability to make data-driven decisions and implement improvements.


Customer Service Orientation:

  • Strong customer service focus with a commitment to understanding and meeting client needs.

  • Ability to handle client issues and complaints professionally and effectively.


Organizational and Time Management Skills:

  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.

  • Ability to handle multiple projects and deadlines in a fast-paced environment.


Adaptability and Flexibility:

  • Ability to adapt to changing priorities and work under pressure.

  • Flexibility to manage unexpected challenges and opportunities.


Professionalism and Integrity:

  • High standards of professionalism and ethical conduct.

  • Commitment to maintaining confidentiality and protecting sensitive information.


Continuous Learning and Development:

  • Commitment to continuous professional development.

  • Participation in relevant training courses, seminars, and professional organizations to stay updated on industry trends and technologies.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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