Operations Manager job at Ipsos North America

About the Organization

In our world of rapid change, the need for reliable information to make confident decisions has never been greater.

At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth.

This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People.

To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do.

So that our clients can act faster, smarter and bolder.

Ultimately, success comes down to a simple truth:
YOU ACT BETTER WHEN YOU ARE SURE

Job Description

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

Duties and Responsibilities

Develops and implement strategic initiatives in order to improve operational processes, aligned to the SSA Operations strategy
Overall responsibility for quality, timeliness, and profitability of data collection in the Research Division
Oversees the rollout and full implementation of relevant global processes within operations
Manages the Field, CATI, Coding, and Quality Control teams to ensure delivery of KPIs
Ensures teams are suitably resourced with skilled staff, and with appropriate training
Monitor financial KPIs to ensure meeting (or beating) budgets set
Provide guidance on how to improve performance versus budget by adopting efficiency initiatives including software and technology
Act as a trouble-shooter in dealing with particular project issues and problems
Adheres to policies and procedures, acting as an advocate throughout the Operations teams
Provides support and guidance to the team in capacity and resource planning
Establish technical standards and ensure adherence to them for company operations

Qualification, Experiences and Competencies

Experience in research and specifically in an Operations environment
3 – 4 years of hands-on experience on the operational side of Market and Social Research, preferably in full-time positions
Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
Excellent team player with a collaborative style of communicating and leading
Exceptional interpersonal and people skills to work with different types of people
A solution-oriented person who is able to come up with creative and positive ideas to drive the teams and operations forward
Considerable ability to manage and coordinate functions of various departments
Strong commercial acumen