Premium Agent Officer job at Wave

About the Organization

We’re on a mission to make Africa the first cashless continent
On a continent where over half the population has no bank account, Wave is building the first modern financial network — no account fees, instantly available, and accepted everywhere!

Job Description

We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you’ll help us achieve it
The Premium Agent Officer plays a crucial role in our liquidity operations by serving our customers and rebalancing our mobile money agents with either cash or e-float. We are looking for someone skilled enough to guide and mentor the Premium Agent Assistant (PAA) and dynamic enough to manage any conflict that could occur in the premium outlet.

Duties and Responsibilities

Control access to the safe/cash house. This will include managing cash in and cash-outs between the safe and the PAA accounts.
Hold EOD bill counting and maintain daily reconciliation of premium agent outlets.
Ensure that all cash management transactions are correctly recorded in the treasury system.
Promptly request sufficient funds from the head office to ensure no service disruptions and delays at the outlet while serving our customers and agents.

Be responsible for the receipt and dispatch of cash through the Cash In Transit (CIT) team.
Ensure all cash management policies and guidelines are adhered to.
Responsible for the escalation and follow-up of all issues that impede the well-functioning of the premium outlet.
Encourage proximity agents to be liquid through frequent tracking, monitoring, and issue resolution.
Support agent/customer needs to provide immediate support on Wave's offer information, opening accounts, system, application, and physical cards.
Ensure that all cash management transactions are correctly recorded in the treasury system.

Qualification, Experiences and Competencies

Strong proficiency in English and other local languages in Uganda preferably Lugbara.
3+ years of experience as a cashier in cash management, reconciliation & liquidity management, cash handling or delivery, or a similar position.
A bachelor’s degree in accounting, finance, banking, or any related discipline.

You might be a good fit if you

Are exceptionally organized and able to follow through on tasks independently.
Have a strong sense of prioritisation.
Are exceptionally customer-obsessed.
Demonstrate tenacity and a willingness to go the extra distance to get something done.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a clear and proactive communicator - written and verbal.
Are a self-starter and proactive about achieving ambitious targets.
Always seek to improve yourself through honest self-reflection.
Enjoy teamwork, but also know how to work well independently.
Are embarrassingly honest with a high level of integrity