Receptionist job at BondRich Advisory Group Ltd
About the Organization
BondRich Advisory Group is a client-centered Multi-Disciplinary Consulting firm operating in Uganda. The firm was established with a mission to provide customized transformational solutions that suites the ever changing needs of our clients. We specialize in the provision of Human Resource, organizational development and digital transformation solutions to clients in both profit and non-profit sectors.
Job Description
The Receptionist will be the first point of contact for guests, providing them with outstanding service and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.
Duties and Responsibilities
Greet and welcome guests as they arrive at the hotel.
Check-in and check-out guests efficiently while maintaining a high level of customer service.
Answer and direct phone calls, handle inquiries, and provide information about the hotel, available services, and local attractions.
Manage reservations, including cancellations and modifications.
Process payments and maintain accurate records of transactions.
Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
Address and resolve guest complaints and issues promptly and professionally.
Maintain a clean and organized front desk area
Qualification, Experiences and Competencies
Bachelors Degree, Diploma or equivalent in a business related field. Additional education in hospitality management is a plus.
Proven experience as a receptionist or in a similar role within the hotel industry.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Friendly and professional demeanor with a customer-oriented approach.
Ability to work flexible hours, including weekends and holidays.
How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their suitability for the role to jobs@bondrichadvisorygroup.com
Bondrich Advisory Group and our client are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.