Receptionist Job Opportunities – NFT Consult Limited

About the Organization

NFT Consult is a business process outsourcing firm with offices in Uganda, Kenya, Rwanda, Tanzania, Zambia, Burundi, South Sudan and UK.

We are an ISO 9001:2015 accredited Human Resource Management firm offering Recruitment, Manpower Outsourcing, Payroll and Provision of IT Enabled HR Solutions. We specialise in the Oil & Gas, Telcoms, IT and Financial Sectors and are located in Uganda, Kenya, Rwanda, Tanzania, Burundi, Zambia and South Sudan. Through the partnerships we have developed with our clients and firms offering similar services we are able to extend our services throughout Africa. We are committed to making a difference in our community through the relevant solutions we offer.

Job Description

NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: The primary role for a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.

Duties and Responsibilities

To conduct outbound call back to ascertain customer satisfaction.
Build internal and external business relationships to support effective information sharing in the business.
To ensure database maintenance and cleansing by entering correct and complete customer information
Attend promptly to customers’ inquiries and clarifying the information and forwarding requests to other departments.

Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
Carry any other duties as and when assigned to you.
Assisting clients in finding their way around the office.
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Qualification, Experiences and Competencies

Bachelor’s degree in Business Administration or any other Business related discipline
Experience as a customer service representative at a call center or other environment with many customers.
Credit in Math and English at O level is a MUST.
Customer & Personal Service skills
Product & Service Knowledge
Good Computer Skills

Good communication skills
Interpersonal Skills
Problem Resolution Skills
Personal, Social & Approachable Positive Attitude & Active learning Social perceptiveness
Innovation & Change Management