Managerial Responsibilities

• Provide leadership and motivate direct reports and be a role model.

• Manage, provide guidance and training to the MOs and MRs responsibly.

• Compile regular summaries of sales and other activities in the region responsible, as well as providing insight and prospects of the region responsible, and report promptly to the Operations Manager.

• Provide accountability and prompt the teams to do the same, to the Operations Manager.

• Manage and strategize ways to increase profitability, and propose any realistic measures through-through to management

Functional Responsibilities

Sales in the Region

• Together with the Operations Manager, develop and implement sales strategies in line with the WASSHA strategic objectives and ensure these are achieved.

• Monitor daily sales and take all necessary remedial action to ensure monthly sales targets on all KPIs within the region are met and exceeded.

• Understand what is happening at the field level, including regional, district, village, and agent’s specific circumstances.

• Implementation of the company Values and policies at the regional level.

• Track and review Agent Sales Weekly and design corrective actions where necessary.

• Carry out Monthly and weekly meeting reviews to make relevant and specific recommendations for action to management.

• Identify new sales opportunities and focus the sales effort to capitalize on such opportunities.

Managing the Operations of the MOs/MRs

• Lead a team of Marketing officers and Marketing Representatives and maximize their performance, through strong leadership, coaching, and mentoring skills, a positive attitude, high energy levels, and tenacious yet diplomatic approach.

• Identify, recruit and train new Marketing Representatives to ensure they have all the basics and knowledge to be able to work in the field with minimal supervision.

• Plan and share Marketing Officers’ and Representatives daily activities in the Task format in a timely manner.

• Closely monitor Marketing officers and representatives to ensure planned daily activities are executed and give all necessary support required to ensure successful completion of these tasks.

• Train and follow up with agents Mos and MRs to improve Agent, MO, and MR satisfaction levels.

• Ensure that correct Marketing representative fees are calculated and that correct payment details are captured to avoid errors and omissions.

• Ensure that Marketing representative contracts are up to date and that expired ones are renewed promptly.

• Alignment with the CSO team

• Work closely with the customer support team to ensure Agent issues are resolved on time.

• Closely monitor weekly sales to identify Agents that are due for commission and confirm the amounts with the CSO team and the operation Manager.