Relationship Manager job at absa Bank

About the Organization

Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.

We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.

Job Description

To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for more detail.

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Duties and Responsibilities

Client Relationship Management

Client Engagement: Regularly meet with clients to understand their needs, preferences, and feedback.
Account Management: Manage client accounts, ensuring all their requirements are addressed promptly and effectively.
Problem Resolution: Address and resolve client issues and complaints in a timely and professional manner.

Business Development

Market Research: Conduct market research to identify potential clients and new business opportunities.
Sales Targets: Develop strategies to achieve sales targets and expand the client base.
Networking: Attend industry events, conferences, and meetings to build a network of contacts and promote the company’s services.

Strategic Planning

Client Strategy: Develop and implement strategic plans to enhance client relationships and achieve business objectives.
Cross-Selling: Identify opportunities to cross-sell additional products or services to existing clients.
Client Retention: Develop and execute strategies to retain key clients and reduce churn.

Communication and Coordination

Internal Collaboration: Collaborate with internal teams (e.g., sales, marketing, product development) to ensure client needs are met and to deliver customized solutions.
Reporting: Prepare and present regular reports on client interactions, feedback, and market trends to senior management.
Client Communication: Maintain regular communication with clients through emails, phone calls, and face-to-face meetings.

Financial Management

Revenue Monitoring: Monitor client accounts to ensure they are profitable and meet revenue targets.
Contract Management: Negotiate and manage contracts with clients, ensuring compliance with terms and conditions.
Billing and Invoicing: Oversee billing and invoicing processes to ensure accuracy and timeliness.

Qualification, Experiences and Competencies

Educational Qualifications

Bachelor’s Degree: A minimum of a bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
Advanced Degree (Preferred): A master’s degree in a relevant field can be advantageous.

Professional Experience

Relevant Experience: At least 3-5 years of experience in client relationship management, sales, or business development, preferably within the relevant industry.
Industry Knowledge: Deep understanding of the industry in which the company operates, including market trends and competitive landscape.

Technical Skills and Competencies

Sales and Marketing: Strong sales and marketing skills, with the ability to identify and pursue business opportunities.
Account Management: Proficiency in managing client accounts and ensuring high levels of client satisfaction.
Negotiation: Excellent negotiation skills to manage contracts and close deals effectively.

Soft Skills and Personal Attributes

Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain relationships with diverse clients.
Problem-Solving: Effective problem-solving skills to address client issues and find suitable solutions.
Attention to Detail: High level of attention to detail, particularly in managing client accounts and contracts.
Adaptability: Ability to adapt to changing client needs and market conditions.

Technical Proficiency

CRM Software: Proficiency in using Customer Relationship Management (CRM) software to manage client interactions and data.
Office Suite: Competence in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and communication purposes.
Data Analysis: Basic understanding of data analysis to interpret client data and market trends.

Additional Requirements

Certifications: Professional certifications in sales, marketing, or relationship management can be beneficial.
Language Skills: Proficiency in English is usually required. Knowledge of additional languages can be an asset, especially in multinational organizations.
Travel: Willingness and ability to travel to meet clients and attend industry events as needed.