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Relationship Manager Workplace Banking job at I&M Bank Uganda

About the Organization

I&M Bank Uganda, formerly Orient Bank, whose complete name is I&M Bank Limited, is a commercial bank in Uganda which is licensed by the Bank of Uganda, the central bank and national banking regulator.

Job Description

The job holder is responsible for growing quality asset & liability portfolios by attracting, acquiring, and retaining business under company check-off schemes for profit maximization.

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Duties and Responsibilities

  • Maintain relationships with existing schemes including carrying out sales presentations and scheme sales activations.

  • Cross-sell to existing Customers and grow products per customer ratio, provide regular updates on companies and individuals who exhibit high-risk policies and practices hence controlling and managing risk.

  • Support Branch, DSE & other sales channels to achieve sales objectives and follow-up and resolution of customer service issues that arise from schemes.

  • Relationship management to facilitate effective management and service delivery to all I&M Bank check-off schemes.

  • Provide MIS on schemes performance through analysis, reports, and updates for decision-making by business.

  • Generate referrals and use market intelligence to achieve deeper relationships with customers.

  • Grow quality Assets book through follow-up of checkoff deductions and arrears management.

  • Organize training for both internal and external customers.

  • Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, Support launch of products, sales strategy, and campaigns to key segments for profitable and quality business retention, and growth of customer base.

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Qualification, Experiences and Competencies

  • A university degree in a business-related field such as bachelor’s degree in finance, Business, Accounting or Commerce or its equivalent

  • Bachelor’s degree in finance, Business, Accounting, Statistics, Commerce, Finance, or another relevant field.

Work Experience:

  • 5 years’ experience in banking, of which 3 years must have been in relationship management and lending related role.

Required Competencies (Knowledge, Skills & Abilities)

  • Strong analytical, problem-solving, decision-making, and financial management skills.

  • Credit skills

  • Selling and Negotiation skills

  • Well-informed of the market competitive structure, industry practices and regulations for Consumer banking with at least 2 years’ experience in local environment.

  • Analytical skills and attention to detail

  • Communication and Interpersonal skills

  • Strong commercial awareness and an ability to connect to business goals

  • Product knowledge

  • Business development

  • Relationship Management

  • Stakeholder Management

  • Persuasive Leadership

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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