Activity Planning

• Understand geographical sector of the Branch and be aware of its commercial potential

• Analyze the environment factors affecting the Branch and its competition.

• Periodically analyze the assigned portfolio of customers

• Ensure weekly sales and activity plans are in place.Activity Steering

• Daily follow up and review of achievements (prospective customers/actual customer interviews and sales)

• Attend weekly sales meetings and report activities and achievements each week (actual and prospective customer visits) to the Branch Manager.

• Analyze personal achievements with Branch Manager and agree an action plan and corrective actions.

• Customer Management, Retention and Acquisition

• Recruit new customers to the bank through signing them up for bank accounts, credit applications and other products and services.

• Plan and make visits to targeted customers and prospects in line with BOA Sales practices and guidelines.

• Sell the bank products and services in order to achieve set sales and portfolio management targets.

• Offer after sales and advisory services to customers and prospective clients through growth and retention strategies crowned with courteous service

• Participate in sales activations and other forms of customer events.

• Build and grow a portfolio of individual and SME customers through direct and cross selling initiatives.

• Collect loan documents and input requests for credit facilities into the bank’s loans management platform in line with laid down procedures.

• Support recovery initiatives for non-performing credit facilities.

• Collect, process and follow up customer complaints and provide feedback to customers.

• Carry out any other duties that may be assigned to you from time to time.