Operational Management

• Opening and Closing: Ensure the retail station opens and closes on schedule, adhering to operational hours.

• Inventory Management: Monitor and manage inventory levels, including ordering stock and maintaining adequate supplies.

• Facility Maintenance: Oversee the maintenance and cleanliness of the retail station premises and equipment.

• Security and Safety: Implement security protocols and ensure compliance with safety regulations to protect customers, employees, and assets.

Customer Service

• Customer Relations: Address customer inquiries, concerns, and complaints in a timely and professional manner.

• Service Standards: Ensure high standards of customer service are maintained by training and supervising staff.

• Promotions and Sales: Implement sales strategies and promotional activities to drive revenue and enhance customer satisfaction.

Staff Supervision and Training

• Staff Scheduling: Create and manage employee schedules to ensure adequate coverage during operational hours.

• Training and Development: Train new employees on job responsibilities, company policies, and customer service protocols.

• Performance Management: Conduct performance evaluations and provide feedback to improve employee performance and productivity.

Financial Management

• Sales Reporting: Monitor daily sales transactions and prepare sales reports for management review.

• Budgeting and Cost Control: Manage operational expenses within budgetary constraints and optimize cost efficiency.

• Cash Handling: Oversee cash management procedures, including deposits, withdrawals, and reconciliation.

Compliance and Regulations

• Regulatory Compliance: Ensure compliance with local, state, and federal regulations, including health and safety standards, labor laws, and licensing requirements.

• Environmental Compliance: Adhere to environmental regulations and practices related to fuel storage and dispensing.

Marketing and Merchandising

• Product Display: Coordinate product displays and merchandising strategies to maximize sales and promote new products.

• Marketing Initiatives: Implement marketing campaigns and initiatives to attract customers and increase foot traffic.

Community Relations

• Local Engagement: Build positive relationships with the local community and neighboring businesses.

• Community Events: Participate in community events and sponsorships to enhance brand visibility and community engagement.