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Riders job at Rapharm Uganda

About the Organization

Job Description

By fulfilling these duties and meeting the requirements, Riders play a crucial role in ensuring efficient and reliable delivery services, contributing to the overall customer satisfaction and operational success of their employers.

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Duties and Responsibilities

Delivery of Goods:

  • Pick up items from various locations and deliver them to specified addresses.

  • Ensure timely delivery of goods while maintaining the quality and integrity of the items.

Route Planning:

  • Plan and follow the most efficient routes to ensure timely deliveries.

  • Use GPS devices or delivery apps to navigate and optimize delivery routes.

Customer Interaction:

  • Communicate politely and effectively with customers during pick-up and delivery.

  • Provide excellent customer service by addressing any concerns or issues promptly.

Documentation and Reporting:

  • Maintain accurate records of deliveries, including time of delivery, recipient details, and any delivery issues.

  • Report any discrepancies or issues encountered during delivery to the appropriate personnel.

Vehicle Maintenance:

  • Ensure the delivery vehicle (bike, scooter, or car) is in good working condition.

  • Perform regular maintenance checks and report any vehicle issues immediately.

Safety Compliance:

  • Adhere to traffic laws and regulations to ensure safe driving.

  • Follow company safety protocols and guidelines to prevent accidents or injuries.

Handling Payments:

  • Collect payments from customers if required, including handling cash transactions.

  • Ensure accurate record-keeping of payments received and return any collected money to the company.

Package Handling:

  • Handle packages with care to prevent damage during transit.

  • Ensure that all items are securely packed and protected during delivery.

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Qualification, Experiences and Competencies

Educational Qualifications:

  • Typically, no formal education is required, but a high school diploma or equivalent can be beneficial.

  • Basic literacy and numeracy skills are essential for managing delivery records and communication.

Driver’s License:

  • A valid driver’s license for the type of vehicle used (motorcycle, scooter, or car).

  • Clean driving record with no significant traffic violations.


  • Previous experience in a similar delivery or courier role can be advantageous but is not always required.

  • Familiarity with the local area and roads can improve efficiency.

Navigation Skills:

  • Proficiency in using GPS devices, maps, and delivery apps to navigate routes.

  • Ability to plan efficient delivery routes to optimize time and fuel.

Physical Fitness:

  • Good physical condition to handle long hours of driving and lifting packages.

  • Stamina to cope with the demands of the job, especially in adverse weather conditions.

Customer Service Skills:

  • Strong communication and interpersonal skills to interact with customers professionally.

  • Ability to handle customer inquiries, complaints, and feedback effectively.

Time Management:

  • Excellent time management skills to ensure timely deliveries.

  • Ability to work under pressure and manage multiple deliveries efficiently.

Reliability and Punctuality:

  • Dependable and punctual in performing delivery tasks.

  • Strong work ethic and commitment to meeting delivery schedules.

Safety Awareness:

  • Knowledge of and adherence to road safety regulations and company safety policies.

  • Ability to handle and transport packages safely to avoid damage.

Technology Proficiency:

  • Basic knowledge of using smartphones and delivery apps.

  • Comfort with technology to update delivery statuses and communicate with dispatch teams.

How to Apply


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