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Senior Manager - Child Sponsorship job at Feed the Children

About the Organization

Our financial statements outlining our administrative costs and funding are available to the public. This allows you to feel secure that Feed the Children is a trustworthy charity to which to donate. We strive to demonstrate that Feed the Children is a trustworthy charity making an impact toward ending childhood hunger

Job Description

At Feed The Children, we are on a mission to ensure that no child goes to bed hungry. As a leading non-profit organization, we are dedicated to tackling childhood hunger head-on, serving the world's most vulnerable children in impoverished communities across eight countries on three continents.

Together, we can make a difference. Join us on this journey to eradicate childhood hunger and build a world where every child has the chance to thrive.

Job Summary:
The Senior Manager of Child Sponsorship will lead and oversee the operations of our child sponsorship programs, ensuring high-quality service delivery and program effectiveness. This role will manage regional child sponsorship managers and work closely with other departments to achieve organizational goals. This is a unique opportunity to make a meaningful impact on children's lives worldwide while shaping the future of our sponsorship programs.

Preference for candidates living and with citizenship in Malawi, Kenya, Uganda, Tanzania and South Africa.

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Duties and Responsibilities

  • Strategically oversee child sponsorship operations across multiple regions, ensuring cohesive policy implementation, quality control, and integration with global operational standards.

  • Lead and manage the team of regional child sponsorship managers, setting clear goals and expectations, providing support, and ensuring staff development.

  • Oversee the operational systems, processes, and policies in support of the organization's child sponsorship mission through quality control and regular program evaluations.

  • Optimizing the Child Sponsorship process through analyzing sponsorship data to identify trends, challenges, and opportunities for improvement, and provide insights to inform decision-making.

  • Collaborate with senior management and cross-functional teams to enhance programmatic strategies, improve sponsor retention, and ensure effective communication between sponsors and sponsored children.

  • Ensure compliance with both internal standards and external regulations pertaining to child sponsorship activities.

  • Drive the development and implementation of sponsorship policies, procedures, and tools that enhance operational efficiency and data integrity across systems like Pangea.

  • Lead efforts to optimize the child sponsorship manual and oversee its adaptation across varying regional contexts, ensuring that updates and changes are communicated effectively to all country teams.

  • Foster relationships with key stakeholders, including donors, community leaders, and international partners, to enhance program outreach and impact.

  • Facilitate knowledge sharing and best practices among country coordinators and regional teams to foster innovation and continuous improvement in program delivery.

  • Manage budgetary allocations for the child sponsorship program, ensuring resources are used efficiently to achieve program goals.

  • Report on program progress and challenges, providing actionable insights and recommendations to senior leadership.

  • Support the Regional Manager in building the capacity of field teams to implement sponsorship activities effectively.

  • Through collaboration with the Regional Managers, organize training sessions, workshops, and meetings for staff and partners on sponsorship policies, procedures, and best practices.

  • Conduct regular reviews and audits of sponsorship activities to maintain quality standards and identify areas for improvement.

  • Assist in the development, implementation, and monitoring of child sponsorship programs in line with organizational objectives and standards.

  • Work closely with HQ-based Child Sponsorship department on finalizing indicators & results reporting; ensure that project activities align to achieve these results

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Qualification, Experiences and Competencies

  • Bachelor's degree in International Development, Social Sciences, Non-Profit Management, Business Administration, or related field. A Master's degree in any of the disciplines will be preferred.

  • Minimum of 7 years of experience in program management, preferably in an International NGO setting with a focus on child welfare, education, or international development.

  • Proven track record of managing and leading teams in a dynamic and multicultural environment.

  • Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.

  • Excellent communication and interpersonal skills, capable of working collaboratively in a high-pressure environment.

  • Proficient in MS Office and program management software; familiarity with CRM systems is a plus.

How to Apply

Please send your CV and cover letter, highlighting your suitability for the role to email address: . Note that only shortlisted candidates will be contacted. FEED International reserves the right not to fill any advertised post.

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