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Senior Officer Service Assurance job at Uganda Communications Commission (UCC)

About the Organization

The Uganda Communications Commission is the government regulatory body of the communications sector in Uganda. Although owned by the Ugandan government, it acts independently.

Job Description

The Uganda Communications Commission (UCC) is a statutory body established under the Communications Act 2013 to regulate the Telecommunications, Data communications, Broadcasting, Postal and Radio communications and Infrastructure. To achieve this mandate, UCC seeks to recruit individuals with proven skills and competencies to fill the vacant positions below to assist the Commission implement its mandate.

Job Purpose:
To ensure the quality and reliability of communication sector services through revenue reporting, billing and metering assurance, tariff assessment reviews, revenue assurance, fraud monitoring, policy advisory, SIM card registration, KYC database management, and network audits.

Duties and Responsibilities

  • Conduct revenue reporting, billing and metering assurance and fraud monitoring activities.

  • Review and analyze tariffs, ensuring compliance with regulatory requirements and maintaining an up-to-date inventory of service and product tariffs.

  • Provide policy advisory services as the need arises.

  • Support SIM card registration and KYC database management.

  • Undertake service assurance and performance metrics analysis.

  • Supervise the evaluation and review of pricing and conduct a comparative analysis of tariffs.

  • Investigate competition in broadcast, multimedia, postal, courier and telecommunications markets.

  • Manage and review the performance of direct reports, assigning tasks effectively, setting development goals, and ensuring alignment with organizational objectives.

  • Maintain flexibility to accommodate any other duties that may be assigned by the supervisor from time to time.

Qualification, Experiences and Competencies

Key Performance Indicators

  • Rate of revenue reporting and billing processes.

  • Reviewed and evaluated tariffs.

  • Revenue loss prevented through fraud monitoring activities.

  • Timely policy advisory services.

  • Conducted network audits and performance metrics analysis.

  • Comprehensive investigations conducted.

  • Transparent and consistent tariffs.

Education and Professional Qualifications

  • Master's degree in telecommunications, economics, business administration, or a related field.

  • Bachelor's degree in telecommunications, economics, business administration, or a related field.

  • Membership in a relevant professional body.

Working Experience

  • Minimum of four (4) years’ experience in service assurance, revenue assurance, or a related field within the telecommunications sector.

Skills, Knowledge and Abilities


  • Strong analytical skills with an eye for detail.

  • Knowledge of billing systems, revenue assurance practices, and fraud detection techniques.

  • Ability to interpret and advise on policy and regulatory issues.

  • Experience with database management and network audit procedures.


  • Strong communication and stakeholder management skills.

  • Knowledge of telecommunications market dynamics and regulatory frameworks

How to Apply

Interested persons can submit their applications using the link to complete the online application form and upload their CV, Application letter and relevant certificates. The CV must include 3 referees including their email address and telephone number. The deadline for submitting applications is 22nd July 2024 at 5:00pm. UCC is an equal opportunity employer. Any form of canvassing will lead to automatic disqualification. Applications received after the closing date will not be considered. Only shortlisted candidates will be contacted.

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