Senior Product Manager job at M-KOPA
About the Organization
M-Kopa is an African connected asset financing platform that provides underbanked customers in Africa to essential products including solar lighting, televisions, fridges, smartphones & financial services. M-Kopa was launched commercially in 2012 and is headquartered in Nairobi.
Job Description
Working as a Senior Product Manager in our Retention Group offers the chance to collaborate with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact across Africa.
It's an opportunity to work in a company where progress and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.
Retention are responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.
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Duties and Responsibilities
Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key markets.
Eligibility -Collaborate with data scientists to implement real-time eligibility decisioning, enabling M-KOPA to determine if a customer is eligible for financial services.
Identity - Responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps.
Fraud - working to identify Fraud and malicious Intent whilst protecting users.
Customer Interactions - Responsible for direct interactions with customers, including the native Android app, SMS, and USSD services.
Qualification, Experiences and Competencies
Evidence of Data Driven Product Development leading a squad
Successful collaborations with cross-functional team members
Strong Customer Data Management experience
Good Analytics and Dashboard skills
Achievements building and delivering B2C Fintech Products
Success in one of our African markets
Expectations of travel
Mentoring exp
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Our hiring process is as much about us selling to you as the other way round. Our hiring process is a series of meetings as follows;
Recruiter call 30 mins - an introduction to the process and M-KOPA
Hiring Team call 45 mins - High level introductions
Presentation done at home
Task Deep Dive 90 mins - This is where most of the magic happens.
Pre-Final 45 mins - meeting some peers and stakeholders
Final Interview – 30 mins
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