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Team Leader job at Ideon Recruitment Hub

About the Organization

Job Description

The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity

Duties and Responsibilities

  • Carry out opening duties by, checking emails heading team briefs and assigning employee their tasks for the day

  • Communicate to staff on any issues that require feedback from Cemes-HQ as received.

  • Submit daily branch performance reports to the Area/Franchise Managers

  • Supervise and manage staff at the branch level and ensure their performance targets are met

  • Manage office operations such as rent payments, permits, petty cash and any other payment.

  • Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.

  • Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.

  • Train and coach new staff so that they understand company products and services

  • Oversee and monitor the performance of staff portfolios

  • Interview loan applicants and approve loans (investor) after proper assessment by the credit committee

  • Analyze the market and advise on risks and how to mitigate them

  • Assess local market conditions and identify current and prospective opportunities

  • Ensure branch goals and targets are met

  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

  • Adhere to high ethical standards, and comply with all regulations/applicable laws

  • Network to improve the presence and reputation of the branch and company

  • Stay abreast of competing markets and provide reports on market movement and penetration

  • Market the branch within the community to attract business

  • Carry out closing duties by reconciling daily collections, and disbursements and ensuring they are captured correctly on the system

  • Any other duty assigned by your supervisor

Qualification, Experiences and Competencies

  • Degree is Sales and Marketing or related field

  • Experience in team management in a micro-credit setting

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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