Telecom IT BSS Lead job at Nft Consult Ltd

About the Organization

NFT Consult is a business process outsourcing firm with offices in Uganda, Kenya, Rwanda, Tanzania, Zambia, Burundi, South Sudan and UK.

We are an ISO 9001:2015 accredited Human Resource Management firm offering Recruitment, Manpower Outsourcing, Payroll and Provision of IT Enabled HR Solutions. We specialise in the Oil & Gas, Telcoms, IT and Financial Sectors and are located in Uganda, Kenya, Rwanda, Tanzania, Burundi, Zambia and South Sudan. Through the partnerships we have developed with our clients and firms offering similar services we are able to extend our services throughout Africa. We are committed to making a difference in our community through the relevant solutions we offer.

Job Description

The Telecom IT BSS Lead is a pivotal role responsible for the strategic direction, implementation, and ongoing optimization of Business Support Systems (BSS) within a telecommunications company. This individual will lead a team of BSS professionals to ensure seamless operation, integration, and enhancement of critical business processes such as customer relationship management (CRM), billing, order management, and revenue assurance.

Duties and Responsibilities

BSS Implementation and Management:

Oversee the selection, implementation, and integration of BSS applications and platforms.
Manage vendor relationships to ensure timely delivery and quality of services.
Define and enforce BSS governance processes for change management, release management, and incident resolution.
Manage the Development, Delivery, Testing and Deployment of Products and Services in co-ordination with the BSS vendor.
Manage and Assign the priorities for delivery

Operational Excellence:

Ensure high availability, performance, and security of BSS systems.
Establish key performance indicators (KPIs) to monitor BSS effectiveness and identify areas for improvement.
Lead the troubleshooting and resolution of complex BSS issues.

Team Leadership:

Build and mentor a high-performing team of BSS professionals.
Foster a culture of innovation and continuous improvement.
Allocate resources effectively to meet project deadlines and operational demands.

Budget Management:

Develop and manage the BSS budget, including capital expenditures (CAPEX) and operating expenses (OPEX).
Track and report on BSS expenditures and return on investment (ROI).

Qualification, Experiences and Competencies

Bachelor’s degree in computer science, Information Technology, or a related field.
A master’s degree in business administration (MBA) or a relevant technical field is a plus.

Experience

7+ years of experience in the telecommunications industry with a focus on BSS.
3+ years of experience in a leadership role managing BSS teams and projects.
Proven track record of successful BSS implementations and transformations.

Technical Skills

Deep understanding of BSS architecture, components, and technologies (CRM, billing, order management, revenue assurance).
Familiarity with industry standards and best practices (e.g., TM Forum).
Experience with cloud-based BSS solutions is a plus.

Leadership Skills:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to influence and collaborate with stakeholders at all levels.
Strategic thinker with a focus on results.

Additional Considerations:

Certifications: Relevant certifications (e.g., TM Forum, ITIL) are a plus.
Compensation: Competitive salary and benefits package.
Location: This role may be based in a corporate office or offer remote work flexibility.