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Telesales Agent job at Sun Culture

About the Organization

At SunCulture, we strive to solve the biggest daily challenges of smallholder farmers. We use off-grid solar technology to provide our customers with reliable access to water, irrigation, lighting, and mobile charging, and we can do all of that with a single system.

We also offer a Pay-As-You-Grow option that allows you to pay in small monthly installments. Head over to our Case Studies page to hear directly from our happy customers, then give us a call!

Job Description

Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.

About the Role
Reporting to the Digital Marketing and Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Enroll for QuickBooks Accounting Online Certificate Course

Duties and Responsibilities

  • Ability to meet end to end product sales targets set by SunCulture that will be coupled by achieving a high conversion rate.

  • Contact potential or existing customers, businesses, or groups to inform them about SunCulture products using scripts.

  • Explain technical product features and answer customer questions about SunCulture products.

  • Lead generate and create a robust pipeline of customer accounts of potential clientele for SunCulture.

  • Be versatile in making extensive outbound calls that meet the organizations KPIs

  • Adjust sales scripts to better target the needs and interests of specific individuals.

  • Help the department to develop content for sales presentations or other materials.

  • Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.

  • Have the ability to go above and beyond to cover over talk time daily hour delivery set by SunCulture.

  • Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.

PRO CV

Qualification, Experiences and Competencies

  • Proven experience as a telesales representative or other sales role.

  • Proven track record of successfully meeting sales quota preferably over the phone.

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

  • Ability to learn about products and services and describe/explain them to prospects.

  • Hands-on, detail-oriented, and with strong execution skills.

  • Excellent Communication Skills with the ability to resolve issues and address complaints.

  • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture.

  • Independent thinker with proactive decision-making capabilities.

  • Comfortable with ambiguity and experience working in a dynamic environment.

  • Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.

  • Be organized and be an expert in time management and meet deadlines.

  • A diploma or degree in Sales or any other related field is an added advantage.

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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