Transition Specialist job at National Social Security Fund
About the Organization
The National Social Security Fund is a quasi-government agency responsible for the collection, safekeeping, responsible investment, and distribution of retirement funds from employees of the private sector in Uganda who are not covered by the Government Retirement Scheme.
Job Description
Job Purpose:
The role is primarily accountable for the overall quality, improvement, execution and enforcement of the Fund’s IT Change Control process. He/she is the main coordinator of this process and is the focal point regarding changes in IT in the organization.
Duties and Responsibilities
Duties and Responsibilities include:
Transition management: Ensuring a smooth transition of changes from development to operations, bridging the gap in today's DevOps-driven environment.
Coordinate with the team to implement technologies to detect unauthorized changes on the fund core systems
Schedule changes and ensure appropriate resources are assigned to execute the requested changes
Identify, analyze and prepare risk mitigation tactics for the requested changes
Maintain the change schedule and projected service outage
Perform change impact analysis, assess change readiness and identify stakeholders for the requested changes
Review all change requests for compliance with required standards according to established guidelines
Evaluate completed change requests to ensure the change management process was followed and recommend improvements
Ensure all necessary communication, documentation and testing are done prior to approval
Maintain pre-authorized and standard change lists
Prepare for the Change Advisory Board (CAB) meetings by having the appropriate changes and respective stakeholders present/available for the meetings
Present the requested changes to CAB for authorization
Ensure all necessary documentation is availed and reviewed to inform the emergency change decision
Continual review and improvement of the change process from best practice, risk/audit reviews and training
Qualification, Experiences and Competencies
Education Requirements:
A Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
A professional certification in ITIL® 4 foundation
A certification in ITIL® 4 Specialist: Create, Deliver and Support will be an added advantage.
Work Experience:
5 years working in a busy IT environment and relevant experience in IT Service Management
Understanding the DevOps process and Unauthorized change detection in a busy IT environment.
Key Competences:
Commitment & Integrity
Proactivity & Innovation
IT technical expertise and Knowledge. With knowledge on scripting.
Adept at leveraging technology to enhance operational efficiency.
Relationship Building
Communicating and Influencing
Resilience & Resourcefulness
Thinking and Problem Analysis
Research and investigation (Advanced)
Business process and project management (Advanced)
Risk and control (Intermediate)
Data collection and analysis (Advanced)
Problem-solving tools and techniques (Advanced)
Computer-aided auditing techniques (Advanced)
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Interested individuals should follow https://forms.office.com/e/SdfHg8kVna to fill out the application form and also send copies of their application letter, curriculum vitae and academic qualifications, addressed to the Chief of People and Culture to recruitment@nssfug.org by Wednesday, 7th August 2024.