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Transport Analyst job at Q-Sourcing Limited

About the Organization

Q-Sourcing Servtec, a hallmark of HR excellence in East Africa, stands as the go-to recruitment agency for organizations aiming for growth. As a frontrunner in human capital management, our expertise spans across talent acquisition, training, and outsourcing, catering to the diverse needs of businesses in Uganda, Kenya, Rwanda, Tanzania, and South Sudan. Our solutions don’t just stop at hiring; we dive deep into assessing and developing both people and systems, ensuring organizations harness their full potential in this rapidly evolving work landscape.

For over 17 years, we’ve been the bedrock for countless East African businesses, offering them innovative staffing solutions and providing sustainable employment opportunities across various sectors. Whether it’s head hunting experts in Tanzania, casual management services in Kenya, or expatriate management in Uganda, our commitment to elevating the HR realm remains unwavering.

Job Description

The Transport Analyst will be reporting to the System Analyst, supporting the attainment of our client’s strategy by handling all duties and responsibilities included

Enroll for CPA Uganda Course

Duties and Responsibilities

Data Mining

  • Acquiring raw data from tracking systems.

  • Interacting with clients to verify report needs.

Data Analysis

  • Inspecting and identifying data errors.

  • Transforming data.

  • Operate a 24/7 help desk ticketing system, logging all customer issues.

  • Modelling tables, roots, graphs and trends.

  • Cleaning and correcting errors.

Customer Service

  • Proactively check that all fault alerts are up to date and customers are receiving them.

  • Make a fault-alerting schedule.

  • Set spot checks.

  • Schedule updates & test monthly.

  • Geo-fence all border districts and create entry alerts

  • Schedule border district entry alerts.

  • Save & geo-fence POIs of client site in wiatag accounts, for CSO directions, to reduce MTTR.

  • Schedule preventive maintenance for customers with FLS & Dashcam.

  • Test Email/SMS/ WA alerts once a month, to ensure they work.

Report Presentation.

  • Data visualization.

  • Making reports in word, Power point and excel, power -BI

  • Prepare analyzed report

Reporting System Errors.

  • Analyzing the last valid point for all fleet on the tracking systems.

  • Prepare Monthly Data analyst report.

  • Fuel reporting

  • Checking that units and sensors are constantly reporting in real time.

Other responsibilities

  • Manage and enforce company customer service policy.

  • Enforce Incident Management Process and Problem Management Process

  • Managing driver database

  • Routine Odometer synchronization

  • Analyzing fuel drops.

  • KYC – Know Your Customer to understand their needs so to customize client account appropriately.

  • After Sales Services & Customer Service.

  • Repeat Sales, Upsells & Cross sells.

  • User Training & Troubleshooting.

  • Any other duties as assigned to you by the supervisor and or top Management.

Explore all Self-paced online Certificate Courses

Qualification, Experiences and Competencies

  • Degree in Transport and Logistics Management

Technology Skills

  • Programming languages such as Python, SQL, and R

  • Data mining

  • Microsoft Excel

  • Knowledge of data visualization tools

  • Google Analytics

  • Knowledge of artificial intelligence for analytics

  • Power -BI

  • Data modeling

  • Extraction, transformation, and loading

Added Advantage

  • Math (statistics and probability)

  • Problem solving and troubleshooting.

  • Pattern and trend identification.

  • Data mining and data QA.

  • Microsoft Excel.

  • Good communication Skills

  • Good attitude

  • Good customer care

  • Attention to Detail

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

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