Mobile Money Support Engineer job at NFT Consult LTD
About the Organization
NFT Consult is a business process outsourcing firm with offices in Uganda, Kenya, Rwanda, Tanzania, Zambia, Burundi, South Sudan and UK.
We are an ISO 9001:2015 accredited Human Resource Management firm offering Recruitment, Manpower Outsourcing, Payroll and Provision of IT Enabled HR Solutions. We specialise in the Oil & Gas, Telcoms, IT and Financial Sectors and are located in Uganda, Kenya, Rwanda, Tanzania, Burundi, Zambia and South Sudan. Through the partnerships we have developed with our clients and firms offering similar services we are able to extend our services throughout Africa. We are committed to making a difference in our community through the relevant solutions we offer.
Job Description
The Mobile Money Support Engineer is responsible for providing technical support and troubleshooting for mobile money systems and applications. They work to ensure the smooth operation of these systems, resolve user issues, and maintain the overall reliability and performance of the mobile money platform.
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Duties and Responsibilities
Technical Support:
Provide timely and effective technical support to users experiencing issues with mobile money services.
Diagnose and troubleshoot problems related to mobile money transactions, account access, and other functionalities.
Escalate complex issues to senior engineers or relevant teams for resolution.
System Monitoring and Maintenance:
Monitor the performance and health of mobile money systems and applications.
Identify and address potential issues proactively to prevent service disruptions.
Perform regular maintenance tasks, including software updates and patches.
Incident Management:
Respond to and manage incidents related to mobile money services, following established procedures.
Collaborate with other teams to investigate and resolve incidents efficiently.
Document incident details and resolutions for future reference.
User Communication:
Communicate clearly and effectively with users, providing updates on issue status and resolution progress.
Educate users on mobile money functionalities and best practices.
Maintain a positive and professional demeanor when interacting with users.
Documentation and Knowledge Sharing:
Create and maintain comprehensive documentation of technical processes, troubleshooting guides, and known issues.
Share knowledge and expertise with other team members to improve overall support capabilities.
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Qualification, Experiences and Competencies
Bachelor’s degree in computer science, Information Technology, or a related field.
2+ years of experience in a technical support or engineering role, preferably in the mobile money or financial services industry.
Strong understanding of mobile money technologies, platforms, and protocols.
Experience with troubleshooting and resolving technical issues in a fast-paced environment.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in relevant programming languages and scripting.
The Mobile Money Support Engineer plays a crucial role in ensuring the smooth operation and user satisfaction of mobile money services.
This position requires a combination of technical expertise, customer service skills, and a proactive approach to problem-solving.
The ideal candidate should be passionate about technology, have a strong customer focus, and be able to work effectively under pressure.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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