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Projects Quality Controller job at Exquisite Solution

About the Organization

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions.

Job Description

We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.

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Duties and Responsibilities

  • We are looking for a Projects Quality Controller to manage teams of call center Agents and Call center KPIs.

  • Call listening and giving feedback to Agents on how they can improve.

  • Ongoing coaching and development of your team

  • Taking call escalations and looking out over your team for when an Agent may need help.

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Qualification, Experiences and Competencies

  • At least 3-year experience working as a contact center representative.

  • 2 years management experience in a contact center environment.

  • At least 2 years' experience working with a BPO company is an added advantage.

How to Apply

Please send your CV stating the Job Title as the subject to talent@exquisitesolution.com

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