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Customer Service Consultant job at Centenary Bank

Job Description

About the Organization:

Manage branch customer experience while identifying and responding promptly to customers' needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures

Centenary Bank, also Centenary Rural Development Bank Limited, is a commercial bank in Uganda licensed by the Bank of Uganda, the central bank and national banking regulator.

Organization:

Duties and Responsibilities

  • Deliver Quality and consistent Customer Service

  • Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.

  • Monitor, follow up & report on the performance of the front office staff in line with customer service standards

  • Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.

  • Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards

  • Sensitize customers and promote alternative channels usage.

  • Monitor QMS and ensure that customers that customers are served in a timely manner.

Applications are managed via the AfriCareers Talent Hub:

  1. Click the "Apply" button below

  2. Select “Create Profile” if new to the platform

  3. Set up your profile using the Profile Creation Wizard

  4. Complete and update your profile details

  5. Go to the Jobs tab

  6. Search for “Accountant"

  7. Read job description

  8. Click Apply to submit your application

  9. Monitor updates via My Applications to avoid missing interview notices or extra document requests

Centenary Bank

  • Bachelor’s degree in business administration, Commerce or other related fields

  • Certificate in Customer Service Training


Required Experience and Competences:

  • Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.


Required Skills:

  • Analytical skills

  • Reporting skills

  • Communication skills

  • Decision Making

  • Team player

  • Attention to details

  • Planning

  • Leading & Supervising

Qualifications and Experience

How to Apply:

Deadline for Application

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10 June 2024

Download and fill the application for employment form from www.centenarybank.co.ug and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees. E-mail the above to: Talent_sourcing@centenarybank.co.ug not later than 5:00 PM 10/06/2024.

10 June 2024

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