Head of Operations Employment Opportunity – United Bank for Africa (UBA)

Consistently Develop an Operational Strategy that facilitates excellent customer service delivery of the bank’s services in the country subsidiary

Ensure adequate allocation of personnel and material resources to the units within the operations department for effectiveness in all operations

Ensure proper documentation for all transactions and authorize transactions within approval limits.

Ensure policies and procedures for all transactions are in alignment with regulatory practise within the region

Prepare management reports detailing the country subsidiary’s performance and make recommendations to both country and group management as appropriate

Ensure proper maintenance of documents and records in the country offices

Ensure business continuity through optimal systems utilization at the Country subsidiaries.

Implement country office operational strategy (short and long term) in line with targets defined by the group operations division and the subsidiary’s business unit plan

Monitor compliance with performance indicators/ service standards to ensure alignment with business/ customer requirements

Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of the country subsidiary’s assets.

Set and monitor performance against pre-agreed goals and objectives for all units within the operations department in the country subsidiary

Develop and provide input into career development of direct reports

Champion the customer service initiatives in the Country office