Customer Service:

• Provide excellent service to guests and ensure their needs are met promptly and efficiently.

• Handle guest inquiries, complaints, and requests with professionalism and courtesy.

Guest Relations:

• Foster positive relationships with guests to enhance their experience.

• Anticipate guest needs and offer personalized services when possible.

Operational Management:

• Oversee day-to-day operations in areas such as front desk, housekeeping, food and beverage, or event coordination.

• Ensure that all departments work together seamlessly to provide a high-quality guest experience.

Staff Management:

• Train, supervise, and schedule staff to ensure they perform their duties effectively.

• Monitor staff performance and provide feedback and development opportunities.

Quality Control:

• Maintain high standards of cleanliness, safety, and service in all areas.

• Regularly inspect facilities and services to ensure they meet or exceed standards.