Processes till transactions effectively (Cross Selling & Service)

• Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against SKU ticket and or product price, packs merchandise, process payment types

• Scans and packs efficiently at till points and check all payments for irregularities

• Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner

• Understand and promote the Loyalty card where applicable

• Understand and promote the different methods of payment or transactions

Demonstrates customer service (Customer)

• Greet, smile and acknowledge customers

• Display a friendly and helpful attitude when interacting with customers

• Identify customer needs in order to provide optimal service

• Attend to customers quickly and effectively

• Takes responsibility for serving the customer and finding solutions to the customer’s queries

• Handle customer questions and queries effectively

• Deal with customer complaints, requests, and queries quickly and efficiently

• Approach all customers and offer assistance in the department.

Applying Selling Skills (Cross Selling & Service)

• Meets customers’ needs and expectations by listening to and advising customers

• Offer alternatives if merchandise not available and or sizes not available

• Achievement of sales and unit targets

Demonstrates product knowledge and standards (Knowledge)

• Implement gridding and rack alignment in accordance with store guide.

• Know what new lines and promotions have come into their department.

• Know what special events are happening in store

• Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom

• Able to measure customers correctly

• Complete the fitting room disc control register

Adheres to shop keeping disciplines (Presentation)

• Ensures the store readiness for trade

• Maintain hygienic, safe and clean sales floor, till points, fitting rooms and back areas

• Ensures there are sufficient consumables throughout the day.

• Support the implementation of loss and control measures.

• Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes

Minimize Shrinkage (Knowledge)

• Effective management of stock losses

• Ensure buddy systems are in place in your area

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager

• Awareness & report suspicious individuals in your area to security or management

• Understands and apply all red flag processes and policies and procedures

• Ensure correct pricing of merchandise

• Identify and manage shrinkage hotspots in their departments

• Ensure strict controls in place at fitting room area

Demonstrates personal leadership (Leadership)

• Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping

• Attends/is informed of the game plan/team meeting to know the days focus